Retail Customer Service Representative

3 weeks ago


Wadsworth, Ohio, United States Sherwin-Williams Full time
Job Summary

We are seeking a highly skilled and customer-focused Retail Customer Service Specialist to join our team at Sherwin-Williams. As a key member of our retail team, you will be responsible for providing exceptional customer service, meeting sales targets, and maintaining a high standard of product presentation and quality.

Key Responsibilities
  • Deliver outstanding customer service and sales assistance in person and over the phone
  • Build and maintain trust with customers through effective communication and product knowledge
  • Process sales transactions accurately and meet sales goals
  • Maintain inventory and product displays to ensure a visually appealing store environment
  • Assist with store operations, including deliveries and inventory management
  • Stay knowledgeable about products and discuss available options with customers to drive sales and customer satisfaction
Requirements
  • Must be at least 18 years of age and legally authorized to work
  • Ability to read, write, comprehend, and communicate in English and Spanish
  • Ability to lift and carry up to 70 lbs and work scheduled hours, including evenings and weekends
Preferred Qualifications
  • Valid, unrestricted Driver's License
  • High School diploma or GED
  • At least 1 year of experience in delivery, retail, or customer service
  • Previous experience with paint and related products
  • Experience operating tinting and mixing equipment


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