Customer Service Representative

1 week ago


Wadsworth, Ohio, United States FIRST SERVICE CREDIT UNION Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at FIRST SERVICE CREDIT UNION.

Key Responsibilities
  • Deliver exceptional service to members by providing timely and accurate assistance with financial transactions, account maintenance, and product information.
  • Efficiently handle member inquiries and resolve issues in a professional and courteous manner.
  • Collaborate with colleagues to achieve sales and service goals, and promote a positive work environment.
  • Stay up-to-date on Credit Union products and services, and make recommendations to members based on their needs.
  • Perform other duties as assigned to support the success of the team.
Requirements
  • Up to six months of experience in the banking industry and/or cash handling experience.
  • A high school education or GED.
  • Knowledge of Bank Secrecy Act and Anti-Money Laundering regulations and requirements.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
Working Conditions

This role requires the ability to work in a fast-paced environment, with frequent interactions with members and colleagues. The successful candidate will be able to multitask, work accurately, and maintain a high level of professionalism at all times.



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