Strategic Account Management Lead

4 days ago


Étreux, Hauts-de-France, United States Smartsheet Full time

About the Role

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As a Senior Customer Success Manager, Key Accounts at Smartsheet, you'll be responsible for driving customer satisfaction, engagement, adoption, retention, and growth across our large enterprise accounts.

You'll develop and execute comprehensive engagement strategies and joint-success plans across assigned accounts, make data-driven decisions to mitigate risk, increase adoption, and uncover new opportunities.

You'll also serve as a product expert, align to and document customer use cases that support business-critical functions and/or competitive advantages, and perform Quarterly and Executive Business Reviews.

Requirements

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  • 5+ years of experience in Customer Success or a related field.
  • Proven track record of successfully managing large enterprise accounts.
  • Strong technical leadership and outstanding communication skills.
  • Ability to build strong relationships with customer executives.
  • Experience with Project Portfolio Management (PPM) and Smartsheet Product and System Administrator Certification.
  • Reside on the East Coast.

Benefits

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  • $105,000 - $135,000 base salary range, plus market-competitive incentive opportunity and RSU stock grant upon accepted offer.
  • HSA, 100% employer-paid premiums, or buy-up medical/vision and dental coverage options for full-time employees.
  • Flexible Time Away Program, plus Incidental Sick Leave.
  • US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans.
  • US employees receive 12 paid holidays per year.
  • Up to 24 weeks of Parental Leave.
  • Personal paid Volunteer Day to support our community.
  • Opportunities for professional growth and development including access to Udemy online courses.
  • Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account.
  • Teleworking options from any registered location in the U.S. (role specific).


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