Director of Food and Beverage Operations

12 hours ago


Philadelphia, Pennsylvania, United States Accor Full time

Job Summary:

We are seeking a highly skilled and experienced Director of Food and Beverage to lead our culinary operations and provide exceptional dining experiences for our guests.

Key Responsibilities:

  • Provide strategic leadership and direction for the day-to-day operations of all Food and Beverage Outlets, including Chez Collette Restaurant, Liberte Lounge, Room Service, and Banquets.
  • Develop and implement innovative strategies to drive revenue growth and improve profitability.
  • Lead the successful repositioning of the newly upgraded 'Urban Chic' Liberte Lounge, enhancing its luxury appeal and guest experience.
  • Support, mentor, and coach Food and Beverage leaders and teams to maintain luxury engagement and high standards of quality.
  • Manage and create a welcoming and personalized experience for all guests and patrons, ensuring brand standards are met and HAACP standards are adhered to.
  • Handle guest concerns and respond promptly, providing suitable service recovery remedies and notifying relevant parties as necessary.
  • Coordinate and manage all F&B administrative tasks, including recruitment, payroll, scheduling, paperwork, reports, and audit preparation documentation.
  • Communicate effectively with leadership, the team, and other departments to ensure seamless operations and achieve business objectives.
  • Improve menus and offerings to meet and exceed guest expectations and dining experiences.
  • Manage overall F&B management responsibilities, leading a team of managers and Heartists, and following all department policies, procedures, and service standards.

Requirements:

  • At least 3-5 years of previous Food and Beverage leadership experience in a similar role in a luxury setting.
  • Strong interpersonal and problem-solving abilities, with a luxury service-focused personality and a passion for everything Food and Beverage.
  • Proactive, with a demonstrated eye for detail and the ability to manage multiple functions while meeting deadlines.
  • Previous F&B point-of-sale system experience, preferably Silverware.

Additional Information:

  • We are an inclusive company, committed to diversity and inclusion, and our ambition is to attract, recruit, and promote diverse talent.
  • We recognize and celebrate team and individual successes.
  • We are a brand influenced by French indulgence, offering a genuine experience of art de vivre for both employees and guests.


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