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Luxury Hotel Host(ess) and Food

2 months ago

Philadelphia, Pennsylvania, United States AccorHotel Full time
Job Description

We are seeking a highly skilled and experienced individual to join our team as a Host(ess) and Food & Beverage Coordinator at our luxury hotel. This unique role combines the responsibilities of a host(ess) in our Liberte Lounge with those of a food and beverage supervisor.

Key Responsibilities:
  • Guest Services:
    • Greet and welcome guests with a warm and friendly demeanor.
    • Manage reservations and ensure efficient seating arrangements.
    • Provide personalized recommendations and address guest inquiries.
    • Ensure guest satisfaction by promptly addressing any concerns or requests.
    • Utilize tools and platforms to create industry-leading guest-specific experiences.
  • Food & Beverage Supervisor:
    • Collaborate with the kitchen and bar staff to ensure timely and accurate service.
    • Monitor inventory levels and assist in ordering supplies.
    • Maintain a clean and organized dining area.
    • Assist in menu planning and updates.
  • Communication:
    • Serve as a liaison between guests and the management team.
    • Communicate guest preferences and special requests to the appropriate departments.
    • Assist in training new staff members on service standards and procedures.
    • Special Events Coordination: Plan and coordinate special events, private parties, or large group reservations, ensuring that all guest requirements are met.
    • Participate in regular team meetings and provide feedback on service improvements.
  • Administrative Support:
    • Assist with scheduling and staff management.
    • Prepare reports and maintain records of guest feedback and service issues.
    • Support the management team with various administrative tasks as needed.
    • Ensure compliance with health and safety regulations.
Requirements:
  • Previous experience in hospitality, particularly in a luxury hotel or upscale restaurant/bar setting.
  • Strong communication and interpersonal skills.
  • Proficiency in social media platforms and content creation.
  • Excellent organizational and multitasking abilities.
  • Ability to work flexible hours, including evenings, weekends, and holidays.
  • A passion for delivering exceptional guest experiences.
  • Basic knowledge of food and beverage operations is required.
  • High school diploma or equivalent; additional hospitality or food & beverage education is a plus.