Technical Support Specialist

2 weeks ago


Carlsbad, New Mexico, United States ATEC Full time

JOB TITLE: Technical Support Specialist

COMPANY: Atec International

OVERVIEW:

  • Provide assistance to Support Engineers in investigating electrical, electronic, and mechanical design challenges as well as obsolescence issues related to current company offerings and custom projects.

KEY RESPONSIBILITIES:

  • Examine existing schematics and Bills of Material to incorporate design modifications from engineering.
  • Employ ERP systems to generate purchase requests, procure components, and monitor production workflows.
  • Collaborate with field support needs.
  • Adhere to verbal and written directives, welcoming constructive feedback.
  • Travel to support field installations and maintenance activities.
  • Foster customer relationships throughout ongoing installations.
  • Ensure that all activities comply with company policies and report any discrepancies.

SUPERVISORY RESPONSIBILITIES: None

QUALITY MANAGEMENT DUTIES:

  • Comprehend the Quality Policy and organizational objectives.
  • Follow AS9100/ISO specific protocols and operational guidelines.
  • Engage in Continuous Improvement initiatives.
  • Participate in AS9100/ISO training sessions.
  • Assist during audits.
  • Report any deviations to the relevant manager or supervisor.

EDUCATION AND EXPERIENCE:

  • Bachelor's degree in Electrical Engineering Technology or Mechanical Engineering preferred.
  • Familiarity with relevant Engineering Applications.
  • Proficient in Microsoft Word, Excel, and CAD software.
  • Experience with MIL-SPECS and DOD-STD-100 is advantageous.

CERTIFICATIONS: A valid driver's license is required.

PHYSICAL REQUIREMENTS:

  • Ability to stand, walk, sit, use hands for equipment handling, reach, climb, balance, stoop, and kneel.
  • Capability to lift or move items weighing up to 50 pounds.
  • Experience using mechanical and electrical tools such as saws, grinders, and wrenches.

WORK ENVIRONMENT:

  • Exposure to moving mechanical components and varying weather conditions.
  • Noise levels may fluctuate based on job site.
  • Extended hours and travel may be necessary.

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