IT Support Specialist

2 weeks ago


Carlsbad, New Mexico, United States Edgewater Federal Solutions Full time
IT Support Specialist Job Overview

Edgewater Federal Solutions, Inc. is seeking an IT Support Specialist to deliver on-site assistance for technical issues. This role encompasses diagnosing and resolving software and hardware challenges, addressing network complications, and overseeing various IT infrastructures. The successful candidate will possess robust technical abilities, meticulous attention to detail, and the capacity to collaborate effectively within a team setting.

Key Responsibilities:
  • Identify and resolve software and hardware malfunctions.
  • Troubleshoot network difficulties and set up operating systems.
  • Offer remote or in-person computer assistance.
  • Document issues and provide solutions.
  • Collaborate with team members to address IT challenges.
  • Oversee multifunctional devices and IT systems.
  • Manage VMware VDI environments and commercial off-the-shelf systems.
Essential Qualifications:
  • U.S. citizenship is required for security clearance.
  • Strong attention to detail and excellent interpersonal skills.
  • Ability to handle multiple tasks and adapt swiftly to changes.
  • Technical knowledge and effective communication skills.
  • Consistent attendance and punctuality.
Preferred Qualifications:
  • Bachelor's degree in a relevant discipline or equivalent experience.
  • Familiarity with Windows operating systems, Microsoft SCCM, and VMware technologies.
  • Certifications such as CompTIA A+, Network+, Security+ are advantageous.
About Edgewater Federal Solutions:

Edgewater Federal Solutions is a government contracting organization headquartered in Frederick, MD. The firm is committed to supporting customer missions through exceptional service and timely delivery. Edgewater Federal Solutions is ISO certified and has been recognized as a leading workplace in the Greater Washington Area. The company is dedicated to providing equal employment opportunities and fostering employee empowerment.
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