Desktop Support Specialist
4 weeks ago
Falcon's Creative Group is a leading entertainment, consumer experience, and technology enterprise that accelerates intellectual property activations across physical and digital experiences.
We are seeking a skilled Desktop Support Technician to join our technology team. This full-time role is responsible for assisting with daily tasks, including provisioning, installation/configuration, operation, and maintenance of systems hardware and software.
The successful candidate will provide front-line hardware and software desktop support to artists and production staff, installing, configuring, testing computer hardware, operating systems, applications, and drivers. They will also setup and configure workstations for new employees, relocate and configure workstations, test and troubleshoot workstation performance issues, contribute to technical wiki documentation, and maintain employee equipment.
Key Responsibilities:
- Provide hardware and software desktop support to artists and production staff.
- Install, configure, test computer hardware, operating systems, applications, and drivers.
- Setup and configure workstations for new employees, relocate and configure workstations.
- Test and troubleshoot workstation performance issues.
- Contribute to technical wiki documentation.
- Maintain employee equipment.
Requirements:
- Experience or certification in Windows/Mac/Linux platforms.
- Experience working with networking, switches, and routing technologies.
- Networking theory and practice.
- Common office applications.
- Firm understanding of office equipment.
- Excellent written and verbal communication skills.
- Ability to work independently, multi-task, and prioritize tasks.
- Clean work ethic, strong cable management skills, and strong attention to detail.
- Experience working in animation or post-production is desirable.
- Ability to lift at least 40lbs.
- Must possess a valid driver's license.
- Travel may be required.
- Must be authorized to work lawfully in the United States of America.
About Us:
Falcon's Creative Group delivers powerful, innovative guest experiences that touch people's lives. We strive to set the bar higher with each project, transforming everyday reality every day.
Our work can be seen in theme parks, water parks, zoos, aquariums, museums, location-based entertainment venues, resorts, and restaurants. We are headquartered in Orlando, FL, USA.
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