Technical Support Specialist

4 days ago

Orlando, Florida, United States Just Write Full time
Job Description

As a Support Center Specialist at Just Write, you will be responsible for providing technical support and problem resolution for various ISS applications, computer hardware, network, and telephony. This role involves working under the supervision of the Support Center Supervisor or designee and is evaluated on accuracy, efficiency, and achievement of desired results.

Key Responsibilities
  • Provide service and guidance for escalated technical issues.
  • Research complex problems associated with Orange County voice and data networks.
  • Coordinate with internal County support and operation groups and/or vendors to resolve problems.
  • Assist in developing, updating, and maintaining Service Center procedures and knowledge base.
  • Provide guidance and training for less experienced Service Center personnel.
  • Uphold policy to ensure compatibility and premium services of all users.
Requirements
  • Associate's Degree from an accredited institution in Computer Science or closely related field.
  • One year of customer service experience in a computer support environment.
  • Ability to effectively communicate on both technical and non-technical issues.
  • High level of expertise in all Microsoft Office products.
Environment

Just Write supports over 10,000 desktop workstations. Software standards include the latest Microsoft Office Suite Professional, Microsoft Exchange, Microsoft Outlook, productivity software applications, and industry-standard business applications.

Technical Requirements
  • Programming languages: SQL, MicroFocus Cobol, PHP, IBI- WebFocus, Oracle SQL, PeopleTools, Peoplecode, PeopleSoft's Query Tool, SQR, Business Objects, Crystal Reports, XML, HTML, JAVA, .NET, C#, ESRI Suite, and PowerShell Scripting.
  • Database Management Systems: Oracle - 3 most recent versions, MS SQL Server - 2 most recent versions.
  • Operating Systems: UNIX (AIX), LINUX (Redhat), Microsoft Windows 10 or higher, Microsoft Server 2008 or higher, VMWare, Industry Standard Load Balancer, Content Switches.
  • Network: TCP/IP & RFC standards & protocols, Cisco IOS, Cisco 7600 series and ASR 1K routers, OSPF and BGP, Catalyst 45XX - 65XX, Cisco 9000 series switches including multilayer switching, Juniper EX series switches, MX routers and SRX firewalls. Linux (DNS and network monitoring), ASA 5500-x firewalls, VPN (IPSEC and SSL), Wireless LAN controllers 5520s and Cisco Meraki SD-WAN, Solarwinds, Multicast, SNMP, VoIP, SIP, CME, Avaya 8700 Enterprise Series.

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