IT Support Specialist

4 weeks ago


Orlando, Florida, United States HeartCentrix Full time
Job Overview

At HeartCentrix, we're seeking a highly skilled IT Support Analyst to join our team. As an IT Support Analyst, you will be responsible for providing top-notch technical support to our Financial Services group, ensuring the availability of technology for all employees.

Key Responsibilities:

  • Maintain, analyze, and troubleshoot software platforms supporting Financial Services stakeholders
  • Conduct training on business applications for stakeholders throughout the organization
  • Escalate assigned application support issues and coordinate with systems administrators
  • Manage support queues and maintain communication throughout the technology support lifecycle
  • Ensure seamless technology onboarding for new employees
  • Assist with hardware imaging, configuration, and employee moves as needed
  • Provide local office support and limited travel
  • Keep accurate records of current/known issues, deployment footprint, and configurations

Requirements:

  • 3+ years' experience supporting Microsoft-based networks, hardware, software, and telecommunications
  • Professional experience with Windows Server/10/11, Office 365, group policy
  • Proficiency in laptops, desktops, and tablet computers
  • Professional experience supporting wireless communications and VPN technologies
  • Exposure to back-office automation and network equipment

Physical Demands:

  • Ability to sit or stand for long periods and move around the work environment
  • Ability to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds

Working at HeartCentrix:

We're a heart-centered approach to IT staffing, and we're committed to providing a supportive and collaborative work environment. If you're passionate about delivering exceptional technical support and have a strong background in IT, we encourage you to apply for this exciting opportunity.


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