IT Support Specialist
4 weeks ago
At HeartCentrix, we're seeking a highly skilled IT Support Analyst to join our team. As an IT Support Analyst, you will be responsible for providing top-notch technical support to our Financial Services group, ensuring the availability of technology for all employees.
Key Responsibilities:
- Maintain, analyze, and troubleshoot software platforms supporting Financial Services stakeholders
- Conduct training on business applications for stakeholders throughout the organization
- Escalate assigned application support issues and coordinate with systems administrators
- Manage support queues and maintain communication throughout the technology support lifecycle
- Ensure seamless technology onboarding for new employees
- Assist with hardware imaging, configuration, and employee moves as needed
- Provide local office support and limited travel
- Keep accurate records of current/known issues, deployment footprint, and configurations
Requirements:
- 3+ years' experience supporting Microsoft-based networks, hardware, software, and telecommunications
- Professional experience with Windows Server/10/11, Office 365, group policy
- Proficiency in laptops, desktops, and tablet computers
- Professional experience supporting wireless communications and VPN technologies
- Exposure to back-office automation and network equipment
Physical Demands:
- Ability to sit or stand for long periods and move around the work environment
- Ability to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds
Working at HeartCentrix:
We're a heart-centered approach to IT staffing, and we're committed to providing a supportive and collaborative work environment. If you're passionate about delivering exceptional technical support and have a strong background in IT, we encourage you to apply for this exciting opportunity.
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