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Clinical Trials Phase I Patient Concierge
2 months ago
We are seeking a highly motivated and compassionate Patient Concierge to join our team at K2 Medical Research. As a key member of our clinical trials team, you will be responsible for planning and coordinating recreational activities for inpatient participants, ensuring their engagement and satisfaction during their stay.
Key Responsibilities- Activity Planning: Develop and implement a comprehensive activities program for inpatient participants, including group exercises, arts and crafts, games, movie nights, and social events.
- Collaboration: Work closely with the research team to understand the specific needs and limitations of participants, ensuring activities are tailored to their age, physical abilities, and interests.
- Vendor Management: Coordinate with external vendors and professionals to provide specialized activities such as music therapy, pet therapy, and mindfulness sessions.
- Calendar Management: Maintain a calendar of activities and communicate the schedule to participants, ensuring their awareness and involvement.
- Participant Feedback: Monitor participant engagement and satisfaction through regular feedback and observation, making adjustments to activities as needed.
- Environment Creation: Foster a positive and inclusive environment that promotes social interaction and emotional well-being among participants.
- Resource Management: Maintain inventory of activity supplies and equipment, ensuring their availability and proper usage.
- Documentation: Document and report any participant concerns or incidents related to activities to the research team.
- Knowledge: Knowledge of clinical trial protocols and the ability to adapt activities accordingly.
- Organizational Skills: Strong organizational and time management skills to plan and coordinate multiple activities simultaneously.
- Communication Skills: Excellent communication and interpersonal skills to engage with participants and build rapport.
- Empathy: Empathetic and patient-oriented approach to address the unique needs of inpatient participants.
- Collaboration: Ability to work collaboratively with a multidisciplinary team, including researchers, nurses, and support staff.
- Creativity: Creativity and resourcefulness to develop innovative and engaging activities for participants.
- Healthcare Knowledge: Basic understanding of healthcare safety guidelines and infection control practices.
- Education: Preferred bachelor's degree in hospitality management, recreation therapy, or a related field.
- Experience: Proven experience in coordinating recreational activities for diverse groups, preferably in a healthcare or clinical setting.
- Language: Must be Bilingual (Spanish and English).
- Certification: First Aid and CPR certification is desired.
