Customer Service Representative

2 months ago


Chantilly, Virginia, United States Staff My Agency Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Licensed Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, building strong relationships with clients, and helping to drive business growth through value-based conversations.

Key Responsibilities
  • Customer Service: Provide prompt, accurate, and friendly customer service, responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Relationship Building: Establish and maintain strong relationships with customers, following up with them as needed to ensure their needs are met.
  • Insurance Education: Use a customer-focused, needs-based review process to educate customers about insurance options and help them make informed decisions.
  • Team Collaboration: Work closely with the agent team to achieve business goals and objectives.
Requirements
  • Licenses: Property & Casualty license and Life and Health license (required)
  • Skills: Excellent interpersonal skills, excellent communication skills (written, verbal, and listening), people-oriented, organizational skills, self-motivated, detail-oriented, proactive in problem-solving, dedicated to customer service, able to learn computer functions, and pride in getting work done accurately and timely.
  • Work Environment: Ability to work in a team environment, ability to multi-task, and provide timely and thorough activity reports to the agent.
What We Offer
  • Compensation: Salary plus bonus
  • Benefits: Paid time off (vacation and personal/sick days), Simple IRA, and valuable experience
  • Opportunities: Growth potential and opportunity for advancement within the office


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