Customer Service Representative

6 days ago


Chantilly, Virginia, United States Lennar Homes Full time
About the Role

Lennar Homes is seeking a highly skilled Customer Care Representative to join our team. As a Customer Care Representative, you will be responsible for handling customer care requests in a professional and timely manner.

Key Responsibilities
  • Customer Care: Evaluate customer requests, schedule trades to complete work, expedite repairs, and ensure homeowner satisfaction.
  • Communication: Guide Lennar Homeowners through the New Home Celebration/Orientation, meet with homeowners at their homes to view their concerns, and advise on warrantable items.
  • Organizational Skills: Organize and prioritize written lists of warrantable items to be completed, record, maintain, and finalize homeowner files for assigned communities.
  • Quality Control: Perform quality control inspections before walk-through, verify work progress and completion of assigned business partner tasks, and schedule worksite appointments as needed.
  • Accountability: Assign accountability for expenses/back charges based on detailed inspection of work and compliance with policies and procedures.
Requirements
  • Education: High school diploma or equivalent.
  • Experience: Customer service or construction experience preferred.
  • Skills: Superior verbal communication skills, strong ability to multi-task, outgoing, professional demeanor, and basic computer skills.
What We Offer
  • Health Insurance: Medical, dental, and vision insurance.
  • Vacation Time: 3 weeks of vacation per year to start.
  • Holidays and Sick Leave: Holidays, sick leave, and personal days.
  • 401(k) Savings Plan: Company match.
  • Paid Maternity and Bonding Leave: Paid maternity and bonding leave.
  • New Hire Referral Bonus Program: New hire referral bonus program.
  • Product Purchase Discount: Product purchase discount for associates.
  • Associate Assistance Plan: Associate assistance plan.
  • Everyone's Included Day: A day to connect, reflect, and inspire those around us.


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