IT Asset Management Specialist

2 weeks ago


Mechanicsburg, Pennsylvania, United States LingaTech Full time
Position Overview

Company: LingaTech

The selected candidate will oversee the comprehensive management of IT assets, ensuring efficient tracking, documentation, and disposal processes. This role involves providing Level 2 support and technical assistance while utilizing tools such as ServiceNow, SCCM, and AirWatch WorkspaceOne.

Key Responsibilities:
  • Manage and respond to Service Desk tickets that require Level 2 asset management support.
  • Utilize ServiceNow for asset management tasks and reporting.
  • Work with VMware Virtual Desktop Infrastructure and troubleshoot video conferencing setups.
  • Administer Workspace ONE UEM for compliance and reporting on modern managed devices.
  • Provide Level 2 troubleshooting for PC hardware, software, and peripherals.
  • Generate hardware and software reports using Microsoft Systems Center Configuration Manager (SCCM).
Essential Skills:
  • Proven experience in handling Service Desk tickets related to asset management.
  • Familiarity with ServiceNow and its asset management capabilities.
  • Knowledge of VMware Virtual Desktop Infrastructure.
  • Experience with video conferencing technologies and setups.
  • Ability to perform administrative tasks in Workspace ONE UEM.
  • Strong troubleshooting skills for technical issues related to PCs and peripherals.
  • Experience with SCCM for generating reports and imaging devices.
Additional Duties:
  • Coordinate and document progress on IT initiatives.
  • Respond to management requests for asset-related information.
  • Maintain documentation for end-of-life equipment and ensure proper disposal.
  • Recommend and schedule IT asset upgrades and replacements.
  • Develop and implement processes for IT asset installations and relocations.
  • Provide technical guidance for procurement and requisition processes.
  • Analyze and implement new phases of the ServiceNow Asset Management module.
  • Create documentation for both technical staff and end users.

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