IT Asset Management Specialist
2 weeks ago
Company: LingaTech
The selected candidate will oversee the comprehensive management of IT assets, ensuring efficient tracking, documentation, and disposal processes. This role involves providing Level 2 support and technical assistance while utilizing tools such as ServiceNow, SCCM, and AirWatch WorkspaceOne.
Key Responsibilities:- Manage and respond to Service Desk tickets that require Level 2 asset management support.
- Utilize ServiceNow for asset management tasks and reporting.
- Work with VMware Virtual Desktop Infrastructure and troubleshoot video conferencing setups.
- Administer Workspace ONE UEM for compliance and reporting on modern managed devices.
- Provide Level 2 troubleshooting for PC hardware, software, and peripherals.
- Generate hardware and software reports using Microsoft Systems Center Configuration Manager (SCCM).
- Proven experience in handling Service Desk tickets related to asset management.
- Familiarity with ServiceNow and its asset management capabilities.
- Knowledge of VMware Virtual Desktop Infrastructure.
- Experience with video conferencing technologies and setups.
- Ability to perform administrative tasks in Workspace ONE UEM.
- Strong troubleshooting skills for technical issues related to PCs and peripherals.
- Experience with SCCM for generating reports and imaging devices.
- Coordinate and document progress on IT initiatives.
- Respond to management requests for asset-related information.
- Maintain documentation for end-of-life equipment and ensure proper disposal.
- Recommend and schedule IT asset upgrades and replacements.
- Develop and implement processes for IT asset installations and relocations.
- Provide technical guidance for procurement and requisition processes.
- Analyze and implement new phases of the ServiceNow Asset Management module.
- Create documentation for both technical staff and end users.
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