IT Asset Management Specialist

2 weeks ago


Mechanicsburg, Pennsylvania, United States ATC Full time
Key Responsibilities

Coordination and Communication: Effectively manage, document, and track the progress of various initiatives while ensuring clear communication across teams.

Project Management Familiarity: Possess a solid understanding of project management principles to facilitate efficient workflow.

Asset Information Requests: Address management's inquiries regarding asset details promptly and accurately.

Documentation Maintenance: Oversee the preparation and tracking of Chain of Custody documentation for all end-of-life equipment designated for surplus.

Disposal Compliance: Ensure that surplus equipment is prepared for disposal in line with established regulatory requirements.

IT Asset Lifecycle Management: Recommend and coordinate schedules for IT asset replacements, upgrades, and enhancements.

Process Development: Create, document, and implement processes related to IT asset installations, relocations, and modifications.

Technical Guidance: Provide expert advice on IT assets for procurement documentation and assist in the preparation of agency requisitions.

Service Desk Support: Address Service Desk tickets that require Level 2 asset management expertise.

ServiceNow Asset Management: Analyze, recommend, and implement enhancements for the ServiceNow Asset Management module.

Inventory Reconciliation: Process updates and reconciliations identified through physical inventory reports.

Troubleshooting: Deliver Level 2 troubleshooting and technical problem resolution for PC hardware, software, and peripherals, utilizing ServiceNow for issue tracking.

Reporting: Use Microsoft Systems Center Configuration Manager to generate comprehensive hardware and software reports.

Documentation Creation: Develop user-friendly documentation for both technical staff and end users.

System Imaging: Employ Microsoft Systems Center Configuration Manager to image laptop and desktop systems.

Video Conferencing Support: Provide support for video conferencing platforms, including setup and troubleshooting.

Virtual Desktop Infrastructure: Familiarity with VMware Virtual Desktop Infrastructure is essential.

Device Management: Utilize AirWatch WorkspaceOne for administrative tasks, including reporting and compliance for modern managed Windows devices.



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