Access Specialist

2 days ago

MagstattleBas, Grand Est, United States Center for Immigrant & Refugee Advancement Full time
Job Title: Access Specialist

Join our team at the Center for Immigrant & Refugee Advancement as an Access Specialist, playing a vital role in providing exceptional legal representation, refugee services, and social work services to the immigrant and refugee community.

Job Summary:

The Access Specialist is an integral part of our legal team, responsible for client intake and referral, as well as client outreach and education. This role requires exceptional interpersonal and customer service skills, a passion for serving the immigrant and refugee community, and fluency in Spanish and other languages in addition to English.

Key Responsibilities:
  • Screen participants through intake calls and live intake events to determine eligibility for legal immigration services.
  • Conduct conflict of interest checks and collaborate with a CIRA attorney to select individuals for consultations and specialty clinics.
  • Obtain and summarize eligibility and case information from prospective clients for legal representatives.
  • Document all actions in CIRA's case management systems and maintain the waitlist for legal services.
  • Schedule consultations with CIRA representatives as assigned from the waitlist.
  • Relay eligibility, legal facts, and advice provided by attorneys to clients, and follow up with written materials if applicable.
  • Adapt to changing procedures and processes.
Requirements:
  • Minimum 1-3 years of call center, customer service, client communication, nonprofit, social work, or equivalent combination of experience sufficient to successfully perform the essential duties of the job.
  • Minimum 1-3 years of experience and demonstrated ability to professionally interpret in the Spanish language (written, and orally) and follow procedures.
  • Strong commitment to CIRA's mission and values in serving immigrants/refugees/newcomers.
  • Deep understanding of and ability to work sensitively and well with people of diverse national, ethnic, cultural, religions, gender identities, and socioeconomic backgrounds.
  • Fluency in using Office 365 applications (ex. Outlook, Word, Excel, SharePoint, etc.) and a strong ability to learn new software.
  • Fluency in Spanish.
  • Exceptional interpersonal communications and customer service skills.
  • Exceptional multi-tasking skills and ability to think critically and problem solve during client calls while ensuring data is input into the data management systems accurately.
  • Exhibits responsibility through good attendance, effective time management, dependability, self-discipline, flexibility, and working independently.
  • Openly supports departmental and organizational changes and demonstrates comfort working in a rapidly growing and evolving organization.
  • Ability to pass all required background checks.
  • Must be authorized to work in the United States.
What We Offer:
  • Annual base salary of $47,000, commensurate with experience.
  • Excellent benefits including unlimited paid time off, 9 paid holidays with year-end holiday break, medical, dental, vision, life, and AD&D insurance, employee assistance program, 403b retirement plan with an automatic 5% contribution, and FMLA.
  • Yearly stipends for employee development opportunities.
  • Relocation assistance; travel and expense reimbursement.
How to Apply:

Please upload a cover letter, resume, and three professional references all in PDF format to the job application link.

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