Patient Access Coordinator

2 weeks ago


MagstattleBas, Grand Est, United States Children's Hospital & Medical Center Full time
Job Summary

We are seeking a highly skilled Patient Access Specialist to facilitate the admission and registration process for all inpatients and outpatients at Children's Hospital & Medical Center. This role requires excellent communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment.

Key Responsibilities
  • Obtain complete and accurate patient, demographic, and insurance information, identifying all payment sources and pre-admission certification requirements.
  • Establish good rapport with patients, parents, physicians, and other healthcare professionals to ensure effective communication and a positive patient experience.
  • Verify all demographic information is complete and accurate in the Epic registration system and communicate such information to all parties involved.
  • Collect copayments and payments on account at time of registration, and post payments to accounts according to system protocol.
  • Develop working knowledge of insurance companies and their requirements, and verify Medicaid eligibility through NMES line or N-Focus/web eligibility.
  • Enter patient transfers, discharges, expirations, and physician notification changes into EPIC, and answer and direct multi-line phone calls within 2-3 rings.
Requirements
  • High school diploma or GED equivalent required.
  • Minimum one year customer service experience required.
  • One year experience working in a healthcare or insurance setting preferred.
  • Current and valid Basic Life Support (BLS) certification preferred.
About Us

Children's Hospital & Medical Center is a leading pediatric healthcare center dedicated to providing quality care to children and families. Our team is committed to excellence and inclusion, and we offer opportunities for career growth and professional development.



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