Patient Access Coordinator
4 days ago
We are seeking a highly skilled and detail-oriented Patient Access Specialist to join our team at Children's Hospital & Medical Center. As a Patient Access Specialist, you will be responsible for providing exceptional customer service to patients and families, ensuring accurate and efficient registration and scheduling processes, and maintaining accurate patient information.
Key Responsibilities- Register new patients with complete and accurate demographics
- Verify patient/family demographic information and enter accurately in the computer at each visit
- Provide, collect, and accurately document all required patient paperwork according to procedure
- Schedule patients accurately using the automated appointment system following office protocols
- Maintain the daily physician appointment templates at the direction and approval of the office manager and lead receptionist
- Contact patients/families with future appointments to confirm appointments and verify demographic and insurance information
- Verify patient's insurance eligibility and benefits using established automated process at each visit
- Initiate the Children's Connect sign up process for all new or inactive patients at the beginning of each visit
- Respond to Children's Connect appointment messaging within defined timeframes
- Pull patient's charts as needed, release information as needed in accordance with organizational protocols
- Scan documents into the electronic medical record as directed
- Collect co-pays and balances on past due accounts following organizational protocol
- Post payments collected directly into the computer
- Complete end-of-day balancing and accurately prepare bank deposit
- Answer patient/family questions about owed balances and/or refer to Primary Care Physician Billing as appropriate
- Complete work queues daily to compile missing demographic and insurance information for billing purposes
- Support patient care quality initiatives as directed
- Complete miscellaneous reports and letters as needed
- Open and distribute mail in a timely manner
- Assemble patient packets as directed
- Pull and process all fax transmittals as directed, scan patient reports as directed
- Prepare and send hospital charges as directed
- Perform opening and closing duties as assigned by the office manager or designee
- Assist in the orientation and training of new employees as requested
- Facilitate handling of pharmaceutical representatives and vendors in accordance with office policy
- Monitor and maintain clean, organized, and clutter-free lobby and clean patient restrooms
- High School Diploma or GED equivalent
- Minimum one year customer service experience
- Preferred experience working in a healthcare or insurance setting
- Excellent communication, listening, and customer service skills
- Basic computer skills and knowledge of Microsoft operating environment
- Ability to read, write, and perform arithmetic calculations
- Ability to operate basic office equipment
- Knowledge of billing and insurance programs
- Knowledge of patient appointment scheduling systems in a medical office
- BCLS - Basic Life Support through the American Heart Association
- Bilingual (English-Spanish) required for some personnel
- Travel to other Children's Physician clinics, based on staffing needs
Children's Hospital & Medical Center is a dynamic and fast-paced environment that requires flexibility and adaptability. As a Patient Access Specialist, you will be working in a team-based environment with a focus on providing exceptional patient care and service.
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and detail-oriented individual who is passionate about providing exceptional patient care, we encourage you to apply for this exciting opportunity.
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