Access Specialist
1 week ago
CIRA, the Center for Immigrant & Refugee Advancement, is seeking a highly skilled Access Specialist to join our team. As an integral part of our legal team, the Access Specialist will play a critical role in client intake and referral, as well as client outreach and education.
Key Responsibilities:- Screen participants through intake calls and live events to determine eligibility for legal immigration services.
- Conduct conflict of interest checks and collaborate with a CIRA attorney to select individuals for consultations and specialty clinics.
- Obtain and summarize eligibility and case information from prospective clients for legal representatives.
- Document all actions in CIRA's case management systems and maintain the waitlist for legal services.
- Schedule consultations with CIRA representatives as assigned from the waitlist.
- Relay eligibility, legal facts, and advice provided by attorneys to clients, and follow up with written materials if applicable.
- Adapt to changing procedures and processes.
- Engage in community outreach and maintain communication with service providers across the state about service needs and case referrals.
- Collect information on unmet needs within the immigrant community and identify ways to enhance access to CIRA's services.
- Track and report on client outreach activities.
- Educate clients and the public about CIRA programs, resources, and services.
- Develop and nurture positive relationships with social service organizations, including nonprofits, schools, and state agencies that serve immigrants.
- Minimum 1-3 years of call center, customer service, client communication, nonprofit, social work, or equivalent combination of experience sufficient to successfully perform the essential duties of the job.
- Minimum 1-3 years of experience and demonstrated ability to professionally interpret in the Spanish language (written and orally) and follow procedures.
- Strong commitment to CIRA's mission and values in serving immigrants/refugees/newcomers.
- Deep understanding of and ability to work sensitively and well with people of diverse national, ethnic, cultural, religions, gender identities, and socioeconomic backgrounds.
- Fluency in using Office 365 applications (ex. Outlook, Word, Excel, SharePoint, etc.) and a strong ability to learn new software.
- Fluency in Spanish.
- Exceptional interpersonal communications and customer service skills.
- Exceptional multi-tasking skills and ability to think critically and problem solve during client calls while ensuring data is input into the data management systems accurately.
- Exhibits responsibility through good attendance, effective time management, dependability, self-discipline, flexibility, and working independently.
- Openly supports departmental and organizational changes and demonstrates comfort working in a rapidly growing and evolving organization.
- Ability to pass all required background checks.
- Must be authorized to work in the United States.
- Annual base salary of $47,000, commensurate with experience.
- Excellent benefits including: unlimited paid time off, 9 paid holidays with year-end holiday break, medical, dental, vision, life, and AD&D insurance, employee assistance program, 403b retirement plan with an automatic 5% contribution, and FMLA.
- Yearly stipends for employee development opportunities.
- Relocation assistance; travel and expense reimbursement.
To apply, please upload a cover letter, resume, and three professional references all in PDF format to the job application link.
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