Patient Access Coordinator

4 days ago


MagstattleBas, Grand Est, United States Children's Hospital & Medical Center Full time
Job Summary

We are seeking a highly skilled and detail-oriented Patient Access Specialist to join our team at Children's Hospital & Medical Center. As a Patient Access Specialist, you will be responsible for providing exceptional customer service to patients and families, ensuring accurate and efficient registration and scheduling processes, and maintaining a clean and organized work environment.

Key Responsibilities
  • Registers new patients with complete and accurate demographics
  • Verifies patient/family demographic information and enters accurately in the computer at each visit
  • Provides, collects, and accurately documents all required patient paperwork according to procedure
  • Schedules patients accurately using the automated appointment system following office protocols
  • Contacts patients/families with future appointments to confirm appointments and verify demographic and insurance information
  • Verifies patient's insurance eligibility and benefits using established automated process at each visit
  • Initiates the Children's Connect sign up process for all new or inactive patients at the beginning of each visit
  • Responds to Children's Connect appointment messaging within defined timeframes
  • Pulls patient's charts as needed, releases information as needed in accordance with organizational protocols
  • Scans documents into the electronic medical record as directed
  • Collects co-pays and balances on past due accounts following organizational protocol
  • Posts payments collected directly into the computer
  • Completes end-of-day balancing and accurately prepares bank deposit
  • Answers patient/family questions about owed balances and/or refers to Primary Care Physician Billing as appropriate
  • Completes work queues daily to compile missing demographic and insurance information for billing purposes
  • Supports patient care quality initiatives as directed
  • Completes miscellaneous reports and letters as needed
  • Opens and distributes mail in a timely manner
  • Assembles patient packets as directed
  • Pulls and processes all fax transmittals as directed, scans patient reports as directed
  • Prepares and sends hospital charges as directed
  • Performs opening and closing duties as assigned by the office manager or designee
  • Assists in the orientation and training of new employees as requested
  • Facilitates handling of pharmaceutical representatives and vendors in accordance with office policy
  • Monitors hourly and maintains clean, organized clutter-free lobby and clean patient restrooms
Requirements
  • High School Diploma or GED equivalent
  • Minimum one year customer service experience
  • Preferred experience working in a healthcare or insurance setting
  • Excellent communication, listening, and customer service skills
  • Basic computer skills and knowledge of Microsoft operating environment
  • Ability to read, write, and perform arithmetic calculations
  • Ability to operate basic office equipment
  • Knowledge of billing and insurance programs
  • Knowledge of patient appointment scheduling systems in a medical office
Preferred Qualifications
  • BCLS - Basic Life Support through the American Heart Association
  • Bilingual (English-Spanish) required for some personnel
  • Travel to other Children's Physician clinics, based on staffing needs

Children's Hospital & Medical Center is an equal opportunity employer and welcomes applications from diverse candidates. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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