Coffee Shop Associate
1 week ago
Position Summary
The Coffee Shop Associate is dedicated to providing customers with swift service, high-quality beverages, and a welcoming atmosphere. Under the guidance of the Coffee Shop Manager, the Associate is tasked with the following responsibilities:
Key Responsibilities
· Ensures exceptional customer service to both internal and external patrons, aligning with the organization's mission and values.
· Demonstrates appropriate interaction with guests and team members consistently.
· Executes opening and closing procedures, along with standard cashier responsibilities.
· Assists in restocking inventory as necessary.
· Adheres to operational policies and procedures, including cash handling and safety protocols, to guarantee the safety of all team members during shifts.
· Maintains a tidy and organized workspace, enabling team members to easily locate resources and products.
· Consistently delivers high-quality beverages, whole beans, and food items by following established recipes and presentation standards.
· Complies with health, safety, and sanitation regulations for all products.
· Follows the employment policies and procedures of the organization.
· Keeps the bar, back of house, and café area clean and orderly.
· Undertakes additional tasks as assigned by management.
Qualifications
· Possesses a friendly demeanor, a desire to contribute positively to the team, and a willingness to learn or enhance skills.
· Capable of presenting a professional, engaging, and courteous image to customers and colleagues.
· Able to communicate effectively in both one-on-one and small group settings, recognizing the value of feedback and input.
· Proficient in reading and comprehending training materials.
· Works effectively with a team in a fast-paced environment.
· Competent in basic arithmetic operations, including addition, subtraction, multiplication, and division, particularly with U.S. currency.
· Flexible schedule availability for nights, weekends, holidays, and special events as required.
· Regularly uses hands and fingers; capable of lifting/moving up to 20 pounds; frequently walks, stoops, kneels, or crouches; must be able to stand for extended periods.
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