ERAP Housing Coordinator

2 weeks ago

Burlington, Vermont, United States Pathways Vermont Full time
Job Title: ERAP Housing Coordinator

Pathways Vermont is seeking a highly motivated and compassionate ERAP Housing Coordinator to join our team. As a key member of our housing team, you will play a critical role in supporting households experiencing homelessness to access independent apartments in the community and those in housing to develop plans and support to ensure they maintain their housing.

Job Summary:

The ERAP Housing Coordinator will be responsible for providing housing navigation and retention services to individuals and families experiencing homelessness or at risk of homelessness. This includes collaborating with clients to formulate and maintain a dynamic housing stability plan, providing housing navigation to households experiencing homelessness, and referring participants with appropriate services such as financial assistance, entitlements, addiction services, advocacy, employment assistance, financial counseling, rental assistance, deposits, etc.

Responsibilities:
  • Engage in rapport building with participants and provide service from a "choice" perspective as well as participant-centered, harm reduction, and strengths-based approaches.
  • Collaborate with clients in the formulation and maintenance of a dynamic housing stability plan that is regularly reviewed and modified.
  • Provide housing navigation to households experiencing homelessness or at high risk of homelessness, including navigating the Coordinated Entry system, supporting with the acquisition of critical documents, and reducing barriers to housing.
  • Perform housing searches, accompany participants to apartment showings, and assist in answering landlord queries and/or completing housing applications.
  • Provide housing retention services once someone is housed, including referring participants with appropriate services and connecting them with community resources.
  • Record all contacts with program participants within 24 hours in Servicepoint Homeless Management Information System (HMIS).
  • Collect, maintain, store, and dispose of all participant information according to applicable requirements for confidentiality, security, and privacy.
  • Assist participants with moving into new apartments, including setting up utilities, acquiring necessary furnishings and household supplies.
  • Participate in agency and program-specific training.
  • Provide data for written reports as requested by funders and agency leadership.
  • Other duties as assigned.
Requirements:
  • Must be able to work in a fast-paced environment and possess strong problem-solving skills, work ethic, and computer proficiency.
  • Ability to travel.
  • Driver's license and reliable vehicle required.
  • Must be comfortable with rapid growth and thinking out-of-the-box.
  • Experience with rapid re-housing and prevention services, Servicepoint or other HMIS system preferred.
  • Familiar with community resources and state and federal benefit programs.
  • Strong verbal and written communication and organizational skills.
  • Personal qualities of integrity, credibility, and commitment to the mission.
  • Patience, creativity, flexibility, compassion, and sensitivity to persons with disabilities and other life challenges.
  • Previous experience working with persons experiencing homelessness, trauma, and/or using substances.
  • Lived experience with homelessness and other life challenges considered an asset.
Working Conditions/Physical Demands:
  • Frequent operation of a computer and other office machinery, including typing.
  • Ability to ascend and descend stairs for viewing apartments and meeting with participants in the community.
  • Occasional stooping, kneeling, crouching, reaching, pushing, pulling, standing, and lifting of arms to participate in move-in and apartment visits.
  • Often meeting with persons in the community and/or visiting different businesses.
  • Frequent walking around the community to participate in viewing apartments and supporting participants.
  • Frequent talking and listening in participation of exchanging ideas through spoken word and occasional receipt and giving of detailed information through oral communication.
  • Moderate reading responsibilities.
  • Occasionally lifting and carrying up to 50 pounds (i.e., carrying groceries, supporting with move-in, etc.).
  • Frequent exposure to outside environmental conditions (all seasons) in accompanying participants in the community.
  • Possible exposure to high levels of noise and aggressive energy while supporting participants in stressful situations.
Compensation:
  • Full-Time Hourly Employee.
  • $22.75 per hour.
  • $3000 Hiring Bonus Available.

*Hiring Bonus will be paid after successful completion of 60-day introductory period.

Benefits:
  • Medical, dental, and vision insurance.
  • Long Term Disability/Life Insurance.
  • Paid Time Off (accrual of 210 hours per year to start).
  • 9 Paid Holidays Annually.
  • Mileage Reimbursement.
  • 403(b) Retirement Savings Plan.
  • Employee Assistance Program.
  • Longevity Recognition Rewards.
  • Access to a wide variety of Pathways facilitated trainings, including Intentional Peer Support.

Pathways Vermont is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that reflects the communities we serve and is free from discrimination and harassment.

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