Technical Support Specialist

2 weeks ago


Biloxi, Mississippi, United States K2 Staffing Full time
Job Overview

Summary
K2 Staffing is seeking a skilled Technical Support Specialist to join our dynamic team. The ideal candidate will play a crucial role in ensuring the seamless operation of IT systems, enabling end users to perform their tasks efficiently. This position involves responding to support inquiries promptly, serving as the primary contact for IT-related issues, and ensuring user satisfaction through effective technical support.


Key Responsibilities

  • Address incoming service requests through various channels, ensuring a professional and timely resolution of user issues.
  • Set up and configure systems for new employees.
  • Assess and prioritize service requests based on established protocols to meet service level agreements.
  • Utilize remote support tools and diagnostic software to resolve technical issues.
  • Administer servers, including Active Directory, File & Print services, DNS, and DHCP.
  • Install and maintain antivirus solutions, ensuring up-to-date virus definitions.
  • Oversee network hardware and software, including firewalls and switches.
  • Enhance and maintain network infrastructure.
  • Develop and implement file servers and cloud solutions.
  • Configure and manage VOIP systems.
  • Administer Microsoft Exchange Server and related telecommunication solutions.
  • Monitor alert systems and respond according to established guidelines.
  • Analyze event logs to facilitate repairs and troubleshooting.
  • Handle escalated service requests requiring advanced technical expertise.

Qualifications

  • Experience in a Managed Service Provider (MSP) environment is essential.
  • A minimum of four years of hands-on experience in configuring, troubleshooting, and repairing networking equipment, Windows servers, workstations, and Active Directory.
  • Two to three years of experience in a client-facing role, such as sales engineering.
  • Familiarity with Kaseya RMM and Autotask PSA is advantageous.
  • Strong verbal and written communication skills, with the ability to engage with clients to understand their technical needs.
  • Excellent organizational and time-management abilities.
  • Experience in drafting proposals and implementing technical solutions to meet business requirements.
  • Results-driven, self-motivated, and a reliable team player.
  • Solid understanding of technology and productivity systems.
  • Experience with remote monitoring and management tools is a plus.
  • Exceptional problem-solving skills and customer service orientation.
  • Sales training experience is beneficial.

Preferred Qualifications

  • Certifications such as CompTIA Net+ and/or CompTIA Security+ are desirable.
  • Microsoft certifications (MCSA, MCSE, MCITP) are advantageous.
  • Cisco certifications (CCNA or CCIE) are a significant plus.

K2 Staffing offers a collaborative work environment, opportunities for professional growth, and ongoing training.

Employment Type: Full-time

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