Client Support Specialist

1 week ago


Biloxi, Mississippi, United States AAA TV Care Full time
Job Overview

We are looking for a Client Support Specialist to enhance our customer service operations. In this role, you will assist clients by delivering detailed product and service information while addressing technical challenges.

Key Responsibilities:
  • Manage customer inquiries and resolve complaints effectively.
  • Offer comprehensive information regarding our products and services.
  • Diagnose and rectify product-related issues and concerns.
  • Maintain and update customer records following interactions.
  • Build and sustain a knowledge base of our evolving products and services.
Qualifications:
  • Prior experience in customer service, sales, or related fields is preferred.
  • Strong ability to establish rapport with clients.
  • Proficient in prioritizing tasks and managing multiple responsibilities.
  • Exhibit a positive and professional attitude.
  • Exceptional written and verbal communication skills.
Benefits:
  • Competitive hourly wage or commission-based pay (applicant's choice).
  • Flexible scheduling options - choose between a 4 or 5-day workweek.
  • 10 Observed Paid Holidays.
  • Paid time off based on tenure, up to 3 weeks.
  • Company vehicle provided for work-related travel (post-probation, based on experience).
  • Company cell phone.
  • Sign-on bonus after 6 months of employment.
  • Opportunities for commission-based bonuses.
  • Medical benefits in progress; interim $150/month stipend for medical visits.

If you or someone you know meets the qualifications outlined above, we encourage you to reach out through the available communication channels.

AAA TV Care is dedicated to fostering a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.



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