IT Support Specialist

2 weeks ago


Tallahassee, United States TEKsystems Full time
Position Overview:
Our client is in search of a qualified individual to fill the role of a computer/network support technician. The ideal candidate will possess a minimum of two years of experience in assisting clients with fundamental help desk and network support challenges.

Key Responsibilities:
A. Network Support

- Install, configure, and maintain the Local Area Network (LAN), Wide Area Network (WAN), and Internet systems or a segment of a network.
- Track and manage network hardware and software components.
- Monitor network performance to ensure accessibility for all users and execute necessary actions to maintain network uptime.
- Develop and uphold comprehensive systems documentation.
- Oversee computer backup processes and imaging protocols.

B. Help Desk Support

- Diagnose and resolve various IT issues, encompassing software, hardware, and networking challenges.
- Set up and upgrade desktops, laptops, Personal Digital Assistants (PDAs), peripherals, networks, and associated software.
- Collaborate with the IT System/Network Administrator to analyze and document LAN/WAN operations.
- Liaise with external vendors for troubleshooting as required.
- Create, maintain, and conduct preventative maintenance on both desktops and servers.
- Perform administrative setup and maintenance for user network and email accounts.
- Provide technical support and assistance to end-users as necessary.

C. Additional Duties

- Print all claims system checks.
- Manage the telephone system (both hardware and software).
- Obtain quotes from vendors as needed.

About TEKsystems:
TEKsystems is a leader in transformation, assisting clients in realizing innovative ideas and solutions to harness new opportunities. With a robust team of 80,000 professionals, we partner with over 6,000 clients, including a significant portion of the Fortune 500, across North America, Europe, and Asia.

As a premier provider of Full-Stack Technology Services and Talent Services, we collaborate with forward-thinking leaders to drive impactful change. This is the essence of true partnership. TEKsystems is a proud member of the Allegis Group.

The organization is committed to equal opportunity employment and will consider all applications without regard to race, gender, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.

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