Technical Support Specialist
7 days ago
Job Summary
Georgia IT Inc is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to teams within the organization and to external clients when required.
Key Responsibilities
- Providing technical support to teams within the organization and to external clients when required.
- Assisting with systems integrations and ensuring seamless connectivity.
- Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date.
- Maintaining and updating technical documents and procedures.
- Identifying and resolving technical issues in a timely and efficient manner.
- Managing coordination at a local and international level where required.
- Delivering regular and customized training to teams within the business.
- Preparing maintenance plans and upgrading schedules for the organization's systems.
- Developing reports for teams across the business.
Requirements
- 8+ years of experience in technical support and system administration.
- Specialist knowledge of operating systems, devices, applications, and software.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
What We Offer
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
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