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System Support Engineer

2 months ago

Tallahassee, United States Georgia IT Inc Full time
Job Description

**Job Title:** Technical Support Specialist

**Company:** Georgia IT Inc

**Job Type:** Full-time

**Location:** Remote (Tallahassee, FL)

**Duration:** 12+ Months

**About the Role:

We are seeking a highly skilled Technical Support Specialist to join our team at Georgia IT Inc. As a Technical Support Specialist, you will be responsible for providing technical support to teams within the organization and to external clients when required.

Key Responsibilities:

  • **Technical Expertise:** Possessing specialist knowledge of operating systems, devices, applications, and software.
  • **Support and Assistance:** Providing technical support to teams within the organization, and to external clients when required.
  • **Systems Integration:** Assisting with systems integrations.
  • **Query Management:** Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date.
  • **Documentation:** Maintaining and updating technical documents and procedures.
  • **Issue Resolution:** Identifying and resolving technical issues.
  • **Coordination:** Managing coordination at a local and international level where required.
  • **Training:** Delivering regular and customized training to teams within the business.
  • **Maintenance Planning:** Preparing maintenance plans and upgrading schedules for the organization's systems.
  • **Reporting:** Developing reports for teams across the business.

Requirements:

  • 8+ years of experience in technical support.
  • Strong knowledge of operating systems, devices, applications, and software.
  • Excellent communication and problem-solving skills.
  • Ability to work in a team environment.
  • Ability to manage multiple priorities and deadlines.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.