Customer Support Specialist

1 month ago


Tallahassee, United States Eighty 8 Solutions, Inc Full time
Job DescriptionJob DescriptionJob Posting: Wireless Customer Support SpecialistAbout Eighty 8 Solutions, Inc.

At Eighty 8 Solutions, Inc., we are seeking new talent for our Customer Support Specialist position to expand our dynamic team. This role provides an excellent opportunity for motivated individuals to contribute to our customer service operations while building a rewarding career in a thriving and supportive environment. Please note, this position is based on-site and is not a remote job, underscoring our commitment to personalized and immediate customer service and support.

As a Customer Support Specialist at Eighty 8 Solutions, Inc., you will join a team dedicated to excellence and customer satisfaction. You’ll be instrumental in providing support and service solutions to our wireless customers, helping them resolve issues, enhance their user experience, and maintain their loyalty to our brand. This role is essential in driving our mission of delivering superior wireless communications services and ensuring operational success through effective customer engagement.

Duties and Responsibilities
  • Deliver outstanding customer service to enhance customer satisfaction.
  • Respond to customer inquiries and resolve issues related to wireless services and products.
  • Assist in the setup, configuration, and troubleshooting of wireless devices and services.
  • Maintain detailed records of customer interactions, transactions, comments, and complaints.
  • Communicate with team members to facilitate the resolution of complex issues.
  • Work closely with customers to increase brand awareness, drive sales, and generate new business leads.
  • Provide feedback on the efficiency of the customer service process to ensure continuous improvement.
  • Stay updated on the latest industry technologies, trends, and practices to assist customers effectively.
  • Conduct wireless product demonstrations to educate customers on product usage and benefits.
  • Participate in training sessions to enhance knowledge and skills related to wireless services.
  • Ensure compliance with company policies and regulations while performing daily tasks.
Requirements
  • Solid communication and interpersonal skills.
  • Strong problem-solving capabilities and ability to handle challenging situations.
  • High level of professionalism and a customer-oriented mindset.
  • Open availability to work flexible schedules, including weekends and holidays.
  • 18 years of age or older.
  • Previous experience in customer service or support roles is preferred.
  • Valid driver’s license with a working vehicle.
  • Ability to adapt to new systems and technology used for documentation and customer support.
  • Capability to perform tasks in high-pressure environments while maintaining precision and accuracy.
  • Willingness to participate in ongoing training and customer service initiatives.


  • Tallahassee, United States Terminix International Full time

    Position Title: Senior Customer Support Specialist Job Overview: The Senior Customer Support Specialist is responsible for managing both inbound and outbound communication with residential clients, addressing inquiries, and resolving issues while working remotely. Key Responsibilities: Develop and sustain long-term relationships with customers. Utilize a...


  • Tallahassee, Florida, United States Diverse Computing Full time

    Job OverviewAre you the right fit for our team?Diverse Computing, Inc. is on the lookout for a motivated Customer Support Specialist to enhance our technical support division. This role is a full-time, salaried, nonexempt position that offers the flexibility of remote or in-office work. The perfect candidate will share our pride in delivering exceptional...


  • Tallahassee, United States AEG Full time

    About the RoleWe are seeking a highly skilled IT Support Specialist to join our team at AEG. As a key member of our technical staff, you will be responsible for providing top-notch support for our point-of-sale systems.Key ResponsibilitiesProvide level 1 & 2 support to all point-of-sale system problems and escalate when necessaryInitiates and implement...


  • Tallahassee, United States Georgia IT Inc Full time

    Job SummaryGeorgia IT Inc is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to teams within the organization and to external clients when required.Key ResponsibilitiesProviding technical support to teams within the organization and to external...


  • Tallahassee, United States Peter Boulware Toyota Full time

    Join Our Team as a Customer Service Specialist!If you have a passion for assisting customers and delivering exceptional service, we have an exciting opportunity for you. We are currently seeking skilled individuals with outstanding communication abilities to support our clients with their inquiries, including appointment scheduling.Your Role:As a Customer...


  • Tallahassee, United States TEKsystems Careers Full time

    *Pay:* * $21/hr *6 month contract * *Description:* The Program Specialist is responsible for serving as the customer’s primary point of contact providing operational and reimbursement support to complex programs within LabCorp, including, but not limited to, marketing support, reimbursement hotlines, patient assistance programs, Hubs, foundations, safety...


  • Tallahassee, United States TEKsystems Careers Full time

    *Pay:* * $21/hr *6 month contract * *Description:* The Program Specialist is responsible for serving as the customer’s primary point of contact providing operational and reimbursement support to complex programs within LabCorp, including, but not limited to, marketing support, reimbursement hotlines, patient assistance programs, Hubs, foundations, safety...


  • Tallahassee, United States TEKsystems Full time

    Pay: $21/hr 6 month contract Description: The Program Specialist is responsible for serving as the customer’s primary point of contact providing operational and reimbursement support to complex programs within LabCorp, including, but not limited to, marketing support, reimbursement hotlines, patient assistance programs, Hubs, foundations, safety...


  • Tallahassee, United States Randstad Full time

    Join a Leading Team in Customer SupportA prominent organization is seeking a temporary-to-permanent Client Support Specialist. In this role, you will be responsible for:Managing incoming and outgoing communications on a multi-line phone systemResponding to customer inquiries through email and online chatCollaborating with various departments regarding order...


  • Tallahassee, United States Wohn-Service-Team Full time

    Position OverviewWohn-Service-Team is on the lookout for a Customer Service Specialist committed to enhancing one of the most forward-thinking brands in the automotive industry. This position requires a high level of interaction with both clients and internal departments.Key ResponsibilitiesProvide outstanding customer support while fostering strong...

  • IT Support Specialist

    2 weeks ago


    Tallahassee, Florida, United States Pennington PA Full time

    Job OverviewA prominent law firm is seeking a skilled IT Support Specialist who can also take on some supervisory duties. This role demands a robust technical foundation paired with strong customer service skills. A proactive problem-solving mindset, the ability to prioritize internal requests, manage external vendors, and oversee a related technology budget...


  • Tallahassee, Florida, United States CarMax Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist. As a key member of our sales team, you will be responsible for providing exceptional customer service and ensuring a seamless buying and selling experience for our customers.Key ResponsibilitiesProvide personalized support to...


  • Tallahassee, United States Ark Solutions Full time

    Ark Solutions Inc is seeking a Technical Support SpecialistPosition: Technical Support SpecialistLocation: RemoteOverview:As a vital member of our team, you will be responsible for providing comprehensive support for both software and hardware systems. Your role will involve offering technical guidance, advice, and informal training to users navigating our...


  • Tallahassee, United States UniFirst Full time

    Client Support Specialist - UniFirstLocation:Tallahassee, FloridaAs a prominent player in the rental, lease, and sale of uniforms and facility services products, UniFirst Corporation has established itself as one of the largest entities in the garment services sector.Recognized on the Forbes Platinum 400 - Best Big Companies List, UniFirst boasts a workforce...


  • Tallahassee, United States Terminix International Full time

    Position Title: Senior Client Support Specialist Location: Remote Job Overview: The Senior Client Support Specialist is responsible for managing and addressing all aspects of residential customer accounts through both inbound and outbound communication. This role involves routine interactions to ensure customer satisfaction while working remotely. Key...


  • Tallahassee, United States Terminix International Full time

    Position Title: Senior Client Support Specialist Location: Remote Overview: The Senior Client Support Specialist is responsible for managing and addressing all aspects of residential customer accounts through effective communication and problem-solving skills. This role involves receiving and making calls to assist customers with inquiries, service requests,...


  • Tallahassee, Florida, United States Peter Boulware Toyota Full time

    Opportunity for a Customer Service SpecialistWe are looking for dedicated individuals who excel in providing outstanding customer support. If you are enthusiastic about helping clients and delivering high-quality service, this position may be the perfect fit for you. Your role will involve engaging with customers through various communication channels,...


  • Tallahassee, Florida, United States Peter Boulware Toyota Full time

    Opportunity for a Customer Service SpecialistWe are looking for individuals who are dedicated to providing outstanding customer support. This role involves engaging with clients through various communication channels, ensuring their inquiries are addressed promptly and effectively. Key responsibilities include managing customer questions and coordinating...


  • Tallahassee, United States Barnes Healthcare Services Full time

    Position Summary The CX has the primary responsibility of handling initial customer contact either in person, via the web, or over the telephone. Customer contacts might be with the patient, care giver, referral source, commercial account, or payor. The CX ensures all customer orders are received, qualified, and processed in accordance with procedure, and...


  • Tallahassee, United States Circle K Stores, Inc. Full time

    Position OverviewAs a Customer Service Representative, you will play a vital role in delivering exceptional service to our customers. Your responsibilities will include:Flexible Scheduling: Availability for various shifts to meet customer needs.Customer Interaction: Engaging with customers to provide assistance and resolve inquiries.Team Collaboration:...