Order Management Specialist

2 weeks ago


FeastervilleTrevose, Pennsylvania, United States alphabroder Full time
Job Overview

Location
Remote

Type of Work
Fully Remote

Travel Requirements
No travel required

Position Summary

The Deco Operations Coordinator plays a crucial role within the Deco Management Team. This position is essential for maintaining accurate information and facilitating process enhancements that are vital for departmental success. The ideal candidate will possess exceptional organizational abilities, extensive knowledge of operational procedures, and a detail-oriented mindset.

Key Responsibilities
  1. Promote teamwork to achieve departmental objectives efficiently, leveraging the unique strengths and ideas of each team member.
  2. Generate reports utilizing various platforms and analyze data effectively.
  3. Provide regular reports as requested on a daily, weekly, monthly, or periodic basis.
  4. Identify and analyze trends within reporting data.
  5. Assist in managing existing orders and credits.
  6. Ensure that errors are reported and addressed by the appropriate teams.
  7. Build and maintain relationships with team members while working independently.
  8. Offer constructive feedback for process enhancements.
  9. Support process improvements, including but not limited to process testing.
  10. Communicate critical information to management and team leaders.
  11. Ensure that business objectives, deadlines, and performance standards are consistently met.
Qualifications

Education

High School diploma or GED required; college degree preferred.
  • At least 2 years of experience in Order Management or equivalent experience.
  • Strong written and verbal communication skills in English, along with excellent customer service abilities.
  • High proficiency in Microsoft Excel.
  • Experience with Tableau is a plus.
  • Results-oriented, thriving in a fast-paced environment with multiple competing priorities.
  • A positive and proactive approach to task completion.
  • Strong technical skills to effectively utilize various software programs and platforms.
  • Creative problem-solving abilities and empathy towards customers and colleagues.
  • Meticulous attention to detail and strong analytical skills.
  • Ability to manage time effectively and work independently with minimal supervision.
  • Strong interpersonal skills for effective collaboration with internal departments.
Work Environment
This position operates in a remote professional office setting. No travel is required.
Disclaimer

The above statements are intended to describe the general nature and level of work performed by individuals in this role. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. All personnel may be required to perform additional duties outside of their normal responsibilities as needed.

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