Order Management Specialist
2 weeks ago
Location
Remote Work
Remote Work Type
Fully Remote
Travel Requirement
No Travel Required
Position Summary
The Deco Order Management Specialist plays a crucial role within the Deco Management Team. This position is responsible for maintaining accurate information and supporting process and reporting enhancements that are essential for our departmental operations. The ideal candidate will possess exceptional organizational abilities, comprehensive knowledge of operational processes, and a detail-oriented mindset.
Key Responsibilities
- Promote collaboration among team members to achieve objectives efficiently, utilizing individual strengths and insights.
- Conduct reporting across various platforms and analyze data effectively.
- Provide regular reports as needed on a daily, weekly, monthly, or periodic basis.
- Identify and analyze trends in reporting.
- Assist in managing current orders and credits.
- Report and address errors to the relevant teams.
- Build and maintain relationships with colleagues while working autonomously.
- Offer constructive feedback for process enhancements.
- Support process improvements, including testing and evaluation.
- Communicate critical information to management and team leaders.
- Ensure that business objectives, deadlines, and performance standards are consistently met.
Required Qualifications
- High School diploma or GED required; college degree preferred.
- At least 2 years of experience in Order Management or equivalent skills.
- Excellent written and verbal communication skills in English, along with strong customer service abilities.
- High proficiency in Microsoft Excel.
- Experience with Tableau is a plus.
- Results-oriented with the ability to thrive in a fast-paced environment with competing priorities.
- Proactive and positive approach to task completion.
- Strong technical skills to effectively use various software applications.
- Creative problem-solving skills and empathy towards customers and colleagues.
- Exceptional attention to detail and strong analytical capabilities.
- Ability to manage time effectively and work independently with minimal supervision.
- Strong interpersonal skills for effective collaboration with internal departments.
This position operates in a remote professional office setting. No travel is anticipated.
Disclaimer
The above statements are intended to outline the general nature and level of work performed by individuals in this role. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. All personnel may be required to perform duties outside of their usual responsibilities as necessary.
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