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Head of Customer Experience

2 months ago

American Fork, Utah, United States Ultralux Health Full time
Customer Support Director at UltraLux Health

UltraLux Health, a leading name in the e-commerce sector specializing in natural health and wellness products, is on the lookout for a dedicated professional to oversee our customer support operations. We pride ourselves on delivering exceptional service to our clientele, and we seek a candidate who embodies strong leadership and communication abilities.

Key Responsibilities:

  • Oversee the daily functions of the customer support division
  • Address and resolve escalated customer concerns
  • Relay important company updates to the support staff
  • Maintain an up-to-date knowledge base and product details
  • Supervise customer service personnel and their schedules
  • Work alongside company leadership to enhance operational processes
  • Examine data to spot trends and provide insightful feedback
  • Onboard and train new customer service representatives

Qualifications:

  • At least 2 years of experience in customer service management
  • Familiarity with HubSpot or comparable CRM systems
  • Excellent written and verbal communication skills
  • Ability to work in a hybrid model with a minimum of 3 days in the office
  • Highly organized with the capability to manage multiple priorities
  • Adaptable with work hours as necessary
  • Detail-oriented and proactive in approach
  • Comfortable with technology and quick to learn new software

Company Overview and Benefits:

  • Based in American Fork, UT, offering flexible work arrangements
  • Competitive salary and generous time-off policies

Employment Type: Full-time

Compensation: $70,000 - $90,000 annually