Technical Support Specialist

2 weeks ago


Virginia Beach, Virginia, United States Dao Emerging Technologies Full time
Job Overview

Dao Emerging Technologies is looking for dedicated personnel to provide support in route accounting operations. The ideal candidate will assist with a variety of tasks, including:

  • Generating comprehensive statistical reports for both customer and internal purposes.
  • Executing precise data entry into our specialized route accounting software.
  • Evaluating data streams for effective troubleshooting and reporting.
  • Offering assistance to users of varying skill levels via phone and email regarding our route accounting software and mobile devices.
  • Preparing equipment for deployment by unboxing, provisioning, and testing new devices.
  • Participating in an on-call rotation for after-hours support.

Preferred Qualifications:

  • Experience in inventory management or sales accounting within movement-driven sectors such as retail, logistics, warehousing, or distribution.
  • Familiarity with time and ticket tracking systems to document support incidents.
  • Basic knowledge of troubleshooting mobile devices.

Essential Requirements:

  • High School Diploma or equivalent (Mandatory)
  • Fluency in Spanish is advantageous
  • Exceptional customer service abilities
  • Strong personal and professional ethics
  • Effective communication skills, both verbal and written
  • Proficiency in Microsoft Office Suite - Outlook, Word, Excel, PowerPoint (Mandatory)
  • Professional demeanor and attire
  • Minimum of two years of prior customer service experience (Mandatory)
  • Experience in providing technical support over the phone
  • Familiarity with iOS and Android operating systems (Mandatory)

Work Schedule:

  • 8-hour shifts
  • Monday through Friday
  • Participation in on-call rotation

Compensation will be determined based on experience and qualifications. Benefits include paid time off, paid holidays, paid maternity/paternity leave, medical and dental insurance with an employer-funded HSA account, and an IRA with company matching.

Job Type: Full-time



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