Automotive Customer Support Specialist

1 week ago


Orlando, Florida, United States Greenway Automotive Full time
Job Overview

Location: Automotive Services Division

Company Overview:

Greenway Automotive Group stands as a leader in the automotive industry, recognized for its commitment to excellence across various states and internationally. With a robust network of dealerships, we pride ourselves on delivering top-tier service and customer satisfaction. Greenway Automotive Group is an Equal Opportunity Employer.

Position Summary:

We are seeking motivated individuals who possess a strong dedication to customer service. The Customer Support Specialist will act as a key point of contact for our clientele, utilizing modern communication tools to assist customers effectively. This role is vital in fostering relationships with both existing and prospective customers.

The ideal candidate will demonstrate exceptional customer service abilities, a friendly demeanor, and strong communication skills.

Key Responsibilities:
  • Handle a high volume of incoming and outgoing calls while providing outstanding customer service.
  • Coordinate appointments by adhering to established communication protocols.
  • Stay informed about all products, services, financing options, and current promotions.
  • Ensure accurate completion of all necessary documentation.
  • Assess customer needs, gather relevant information, and offer appropriate solutions.
  • Participate in team meetings, training sessions, and professional development opportunities.
  • Perform additional tasks as required.
Qualifications:
  • Proficient in computer and internet applications, with familiarity in mobile technology.
  • Previous experience in a customer service capacity is preferred.
  • Self-motivated with a positive, customer-focused attitude.
  • Strong problem-solving skills, with the ability to remain calm under pressure.
  • Excellent interpersonal skills for professional interactions with customers and colleagues.
  • Outstanding verbal communication abilities.
  • Willingness to engage with the public regularly.
  • Professional appearance and demeanor.
  • Ability to work independently and meet objectives with minimal supervision.
  • Flexible availability, including evenings and weekends.
  • Familiarity with customer relationship management systems is advantageous.
  • Capable of multitasking and prioritizing effectively.
Benefits:
  • Competitive compensation package.
  • Employee discounts on purchases and services.
  • Paid time off.
  • Comprehensive benefits including health, dental, vision, life, and disability insurance.
  • 401(k) retirement savings plan.
  • Modern facilities and a professional work environment.


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