Automotive Customer Support Specialist

1 week ago


Orlando, Florida, United States Greenway Automotive Full time
Position Overview

Location: Greenway Automotive Group

Company Background:
Greenway Automotive Group is a leading privately owned automotive organization with a presence across multiple states and internationally. With a network of 44 dealerships, we pride ourselves on delivering exceptional sales, service, and customer satisfaction. We are committed to equal employment opportunities for all individuals.

Role Summary:
We are seeking motivated individuals who are passionate about providing outstanding customer service. The Customer Support Specialist will serve as a key point of contact for our customers, utilizing modern communication tools to assist with inquiries and appointment scheduling. This role is essential in fostering positive relationships with both current and prospective clients.

Key Responsibilities:
  • Manage a high volume of incoming and outgoing calls while ensuring excellent customer service.
  • Schedule appointments following established communication protocols.
  • Stay informed about our vehicles, accessories, financing options, and promotional offers.
  • Complete all necessary transaction documentation accurately.
  • Identify customer needs, gather relevant information, and provide effective solutions.
  • Participate in staff meetings and training sessions as required.
  • Perform additional duties as assigned.
Qualifications:
  • Proficient in computer and internet usage, with mobile device skills.
  • Experience in a customer support environment is preferred.
  • Self-motivated with a friendly, customer-focused demeanor.
  • Strong problem-solving abilities, especially under pressure.
  • Excellent interpersonal skills for professional interactions.
  • Outstanding communication skills, particularly over the phone.
  • Willingness to engage with the public regularly.
  • Professional appearance and demeanor.
  • Ability to work independently and meet goals with minimal supervision.
  • Flexible availability, including evenings and weekends.
  • Familiarity with CRM systems is a plus.
  • Strong organizational skills to manage multiple tasks effectively.
Benefits:
  • Competitive compensation package.
  • Employee discounts on purchases and services.
  • Paid time off.
  • Comprehensive benefits including medical, dental, vision, life, and disability insurance.
  • 401(k) retirement savings plan.
  • Modern facilities with a professional atmosphere.


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