Bilingual Customer Service Specialist

2 weeks ago


Orlando, Florida, United States Penske Automotive Full time

Position Overview
We are seeking dedicated Bilingual Call Center Representatives fluent in both Spanish and English to enhance our Business Development Center. This role is essential in facilitating connections between customers and our team, ensuring that valuable sales and service appointments are efficiently arranged.

Compensation and Benefits
Our Bilingual Call Center Representatives, also known as Appointment Coordinators, can earn a competitive salary of over $40,000 annually, with numerous opportunities for career advancement within our organization. We are proud to offer a $2,500 sign-on bonus for qualified candidates.

What We Offer
- Monthly bonus opportunities.
- A position within a Fortune 500 company recognized as one of the "Best Dealerships to Work For" by Automotive News.
- A comprehensive benefits package, including medical, dental, and vision coverage, along with a 401k savings plan featuring company matching.
- Access to training, resources, and growth opportunities tailored to individual performance and interests.
- A values-driven workplace culture that emphasizes integrity, professionalism, excellence, and teamwork.

Candidate Profile
The ideal candidate will possess:
- Bilingual proficiency in English and Spanish.
- A genuine passion for delivering exceptional customer service.
- A friendly, enthusiastic demeanor and a reliable, team-oriented attitude.
- Strong communication, interpersonal, and organizational skills.
- A robust work ethic and the ability to thrive in a fast-paced, results-oriented environment.
- Prompt and courteous responses to customer inquiries, ensuring accuracy and professionalism.

Technical Skills
Proficiency in MS Office Suite, CRM systems, and lead management tools is essential for effectively managing inquiries, updating customer records, and compiling necessary reports.

Equal Opportunity Employer
Penske Automotive Group is committed to creating a diverse and inclusive workforce. We uphold a drug and alcohol-free workplace and adhere to all applicable employment laws.



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