Automotive Customer Service Specialist

2 weeks ago


Orlando, Florida, United States Midas BONINI Full time

About Midas BONINI

At Midas BONINI, we are committed to delivering top-notch services for our customers' vehicles, focusing on inspection, diagnosis, and repair. Our team is equipped with the expertise gained through ASE Certifications and extensive automotive repair experience.

Position Overview

We are seeking an Automotive Customer Service Specialist to oversee and coordinate all activities within the service department of our retail establishment, which specializes in tires and related automotive components as well as mechanical services. This role serves as a developmental opportunity for aspiring Store Service Advisors. Midas BONINI is dedicated to nurturing our team members and fostering internal promotions.

Key Responsibilities

  • Provide outstanding customer service by actively listening and advising customers on their vehicle needs.
  • Maintain communication with customers regarding services requested, estimated completion times, and follow-ups.
  • Conduct thorough vehicle inspections and formulate detailed recommendations, including creating computerized repair orders and sourcing necessary parts.
  • Present and discuss pricing estimates with customers while highlighting service specials offered by the shop.
  • Supervise a team of up to 5 employees.
  • Oversee technicians in their inspections, diagnostics, and repairs of domestic, European, and Asian vehicles and light trucks.
  • Manage inventory counts effectively.
  • Ensure the cleanliness and organization of the service facility.
  • Perform additional duties as required.

Qualifications

  • A minimum of 2 years of experience in a service advisor or retail environment.
  • General knowledge of automotive systems and repairs.
  • Exceptional customer service skills.
  • Strong communication abilities.
  • Proven leadership and team-building skills.
  • Possession of a valid driver's license.


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