Current jobs related to Technical Support Specialist I - Washington - RightDirection Technology Solutions LLC

  • Technical Support Specialist

    4 days ago

    Washington, Washington, D.C., United States Leidos Full time

    We are seeking a skilled Technical Support Specialist to provide IT support for the Army MI Enterprise. This role involves resolving hardware, software, and application issues, managing incident tickets, and maintaining system performance.Key Responsibilities:Provide Tier I/II contact and incident resolution for customers.Install system-wide software and...

  • Clinical Specialist I, CPT

    4 days ago

    Washington, Washington, D.C., United States Abbott Full time

    Clinical Specialist I, CPT Job Description**Job Summary**We are seeking a highly skilled Clinical Specialist I, CPT to join our team at Abbott. As a Clinical Specialist I, CPT, you will be responsible for providing technical clinical expertise and support of the sales process to colleagues, current customers and/or potential customers.**Key...

  • Technical Support Specialist

    3 weeks ago

    Washington, Washington, D.C., United States R & W Group Full time

    Job Title: Technical Support SpecialistJob Summary: We are seeking a Technical Support Specialist to join our team at R & W Group. As a Technical Support Specialist, you will be responsible for providing technical assistance to attorneys, paralegals, and support staff within the IT department.Responsibilities:Assist with software and hardware issues,...

  • IT Technical Support Specialist

    4 weeks ago

    Washington, Washington, D.C., United States 1872 Consulting Full time

    Job Title: IT Technical Support SpecialistAt 1872 Consulting, we are seeking a highly skilled IT Technical Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing Level II technical hardware and software support to our clients.Key Responsibilities:Assist users in resolving computer-related problems,...

  • IT Technical Support Specialist

    3 weeks ago

    Washington, Washington, D.C., United States 1872 Consulting Full time

    Job Title: IT Technical Support SpecialistWe are seeking a highly skilled IT Technical Support Specialist to join our team at 1872 Consulting.Job SummaryThe IT Technical Support Specialist will be responsible for providing Level II technical hardware and software support to our clients. This includes facilitating and resolving a wide variety of requests,...

  • Technical Support Specialist

    2 weeks ago

    Washington, Washington, D.C., United States Saitech Inc Full time

    Job Title: Systems Support SpecialistSaitech Inc is seeking a skilled Desktop Support Specialist to join our team in supporting the NASA End-user Services & Technologies (NEST) Contract for NASA Exploration Systems Development Mission Directorate.Key Responsibilities:Provide technical support for Mac and Windows desktop systemsAssist customers with hardware...

  • Technical Support Specialist

    1 week ago

    Washington, Washington, D.C., United States Saitech Inc Full time

    Job Title: Systems Support SpecialistJob Summary:Saitech Inc is seeking a skilled Desktop Support Specialist to provide technical assistance to our clients. The ideal candidate will have experience supporting Mac and Windows desktops and a strong customer-facing background.Key Responsibilities:- Provide technical support for desktops and laptops-...

  • Technical Support Specialist

    2 weeks ago

    Washington, Washington, D.C., United States AHU Technologies Inc Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at AHU Technologies Inc. As a Technical Support Specialist, you will be responsible for providing technical assistance to computer system users on a variety of issues.Key ResponsibilitiesProvide technical assistance to computer system users on a variety of...

  • Technical Support Specialist

    3 days ago

    Washington, Washington, D.C., United States AHU Technologies Inc Full time

    Job Summary:At AHU Technologies Inc, we are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to computer system users on a variety of issues.Key Responsibilities:Provide technical assistance to computer system users on a variety of...

  • Technical Support Specialist

    2 weeks ago

    Washington, Washington, D.C., United States Evolve Esolutions Full time

    Job Title: Technical Support SpecialistEvolve Esolutions is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance in all aspects of data processing operations.Key Responsibilities:Provide technical assistance in all aspects of data processing...

  • Technical Support Specialist

    7 days ago

    Washington, United States FLASH Technology Group Full time

    Job Summary: We are seeking a highly skilled Technical Support Specialist to join our team at FLASH Technology Group. The ideal candidate will have a strong background in troubleshooting and supporting complex hardware and software systems. Key Responsibilities: * Troubleshoot and resolve technical issues with hardware devices, including workstations,...

  • IT Technical Support Specialist

    1 week ago

    Washington, Washington, D.C., United States 1872 Consulting Full time

    Job SummaryThe Technical Support Specialist will provide Level II technical hardware and software support to users. They will facilitate and resolve a wide variety of requests, inquiries, and complaints using their extensive technical knowledge of hardware and software. The Technical Support Specialist will work independently and as part of a team to ensure...

  • Technical Support Specialist

    2 weeks ago

    Washington, Washington, D.C., United States SAIC Full time

    Job DescriptionWe are seeking a highly skilled and motivated Technical Support Specialist to join our team at SAIC. The successful candidate will provide Tier II help desk support to users, resolving technical issues that exceed Tier 1 level support.The ideal candidate will have a strong background in Information Technology service delivery, with a...

  • Technical Support Specialist

    2 weeks ago

    Washington, Pennsylvania, United States Addison Group Full time

    Job Summary:The Addison Group is seeking a highly motivated Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support and assistance to our clients. This is a fantastic opportunity to work with a dynamic team and contribute to the success of our organization.Key...

  • Technical Support Specialist

    1 week ago

    Washington, Washington, D.C., United States Cherokee Nation Businesses Full time

    Job SummaryCherokee Nation Businesses is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide technical assistance and support to end-users, troubleshoot and resolve hardware and software issues, and maintain a high level of customer satisfaction.Key ResponsibilitiesProvide technical support and...

  • Technical Support Specialist

    7 days ago

    Washington, Washington, D.C., United States Systemtec Full time

    Job Title: Technology Support Specialist IIJob Summary:Systemtec is seeking a skilled Technology Support Specialist II to join our team. The ideal candidate will have a strong background in computer systems and be able to resolve routine to moderately complex technical issues for our customers.Key Responsibilities:• Actively resolve technical issues for...

  • Tier I Support Specialist

    4 weeks ago

    Washington, Washington, D.C., United States Applied Insight Full time

    About Applied InsightAt Applied Insight, we're passionate about solving real-world problems and delivering innovative solutions to our customers. As a leading provider of advanced technologies and quality analysis, we work closely with government agencies and industries to overcome technical and cultural hurdles to innovation.Job SummaryWe're seeking a...

  • Technical Support Specialist II

    4 days ago

    Washington, Washington, D.C., United States Global Resource Solutions, Inc. Full time

    Job DescriptionGlobal Resource Solutions, Inc. (GRS) is seeking a highly motivated and detail-oriented individual for the position of Technical Support Specialist II.Key Responsibilities:Provide technical support to end-users on a variety of issues, including software installation and troubleshooting.Identify, research, and resolve technical problems in a...

  • Technical Support Specialist

    1 week ago

    Washington, Washington, D.C., United States Parker Hannifin Corporation Parker Aerospace Group Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing premier customer support through managing technical requests from internal and external customers. This role will support phone, email, and eChat inquirers, and you will effectively communicate...

  • Technical Support Specialist

    4 days ago

    Washington, Washington, D.C., United States Veterans United Home Loans Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Veterans United Home Loans. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our borrowers.Key ResponsibilitiesProvide technical support to borrowers via phone, email, and social...

Technical Support Specialist I

2 months ago

Washington, United States RightDirection Technology Solutions LLC Full time
Technical Support Specialist I

Company: RightDirection Technology Solutions LLC

Location: Remote/Hybrid

Overview:
RightDirection Technology Solutions LLC is in search of a dedicated Technical Support Specialist I to provide assistance to our clients. This position is integral to our operations, focusing on delivering exceptional support within the Human Resources sector of our organization.

Key Responsibilities:
  • Deliver comprehensive Tier I technical support, addressing inquiries and issues related to computer systems, software applications, and hardware components.
  • Respond to various forms of communication from users, including electronic mail, web-based inquiries, and telephonic requests for assistance.
  • Document all service requests in the designated tracking system to ensure accurate record-keeping and follow-up.
  • Facilitate the onboarding of new users by configuring their network access, managing directory structures, and performing password resets.
  • Diagnose and resolve connectivity issues related to local area networks (LAN) and maintain stable internet connections.
  • Assist users in troubleshooting hardware and software challenges, providing guidance on desktop applications and conducting user training sessions.
  • Address mobile device access concerns for both iOS and Android platforms.
  • Utilize support tools to monitor user requests from initial ticket creation through to resolution.
  • Escalate complex issues to higher-level technical support staff when necessary.
  • Provide first-level support via telephone, email, and web channels for various computer systems, including software, hardware, and telecommunications.
  • Analyze and resolve intricate service requests and incidents that have been escalated by junior analysts.
  • Exhibit excellent customer service skills and maintain professional communication standards when interacting with clients.
  • Demonstrate meticulous attention to detail, strong problem-solving abilities, and a commitment to delivering outstanding customer support.

Equal Opportunity Employer:
RightDirection Technology Solutions LLC is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.