Technical Support Specialist II

4 days ago

Washington, Washington, D.C., United States Global Resource Solutions, Inc. Full time
Job Description

Global Resource Solutions, Inc. (GRS) is seeking a highly motivated and detail-oriented individual for the position of Technical Support Specialist II.

Key Responsibilities:

  • Provide technical support to end-users on a variety of issues, including software installation and troubleshooting.
  • Identify, research, and resolve technical problems in a timely manner.
  • Respond to telephone calls, emails, and personnel requests for technical support.
  • Document and track problems to ensure timely resolution.

Requirements:

  • Minimum of five years of experience in Information Technology or a related field.
  • Bachelor's Degree in Computer Science, Information Technology, or equivalent experience.
  • Must meet position and certification requirements outlined in DoD Directives for Information Assurance Technician Level 2 within six months of hire.

Security Requirements:

  • Current Top Secret Clearance with SCI Eligibility.
  • Eligibility for access to Special Access Programs.
  • Willingness to submit to a Counterintelligence Polygraph.

Skills:

  • Familiarity with security policy and manuals.
  • Ability to work in a dynamic environment and interact with DOD, military, and civilian personnel.
  • Working knowledge of Microsoft Office.
  • High degree of originality, creativity, and initiative.

Physical Requirements:

This position requires employees to be willing and able to sit, bend, reach, stoop, squat, stand, and walk.

Communication:

Excellent customer service via phone and face-to-face conversation, excellent written and oral command of English.

Global Resource Solutions, Inc. (GRS) offers a comprehensive slate of employee benefits, including medical, dental, vision, short/long term disability, life insurance, and a retirement plan.

GRS is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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