Executive Director of Claims Operations
4 days ago
We are seeking an experienced and skilled Executive Director of Claims Operations to join our team at Republic Indemnity Company of America. As a key member of our leadership team, you will be responsible for leading our claims organization and developing strategies to drive business performance.
Key Responsibilities- Overall management of the claims department, including 110 claims professionals
- Serves as a key member of Republic Indemnity's executive leadership team
- Responsible for performance, development, and coaching of staff
- Provides input and actively participates in divisional meetings and training sessions
- Partners with peers and parent company leadership to provide insights regarding claims trends and developments
- Offers support and counsel in connection with new business opportunities and key account retention
- Provides strategic direction and tactical leadership to the department
- Drives culture of innovation and continuous improvement through processes, systems, and practices to improve efficiency, effectiveness, and service delivery
- Monitors and analyzes data to ensure consistency in quality of reserving, strategies, and outcomes
- Ensures that claims handling is conducted in compliance with applicable statutes, regulations, and other legal requirements, and that all applicable company procedures and policies are followed
- Responsible for nurturing and enhancing a unique claims culture, maintaining high levels of employee engagement, and ensuring a strong customer service focus
- Provides advice on the resolution of claims files with ultimate authority over settlements/reserves within prescribed limits, including oversight and strategy for large claims and overall litigation management
- Works closely with senior leadership team to ensure budget and performance targets are effectively set and achieved
- Engages with appropriate industry organizations to identify changes in the claims and legal environment and develop effective strategies to navigate
- Bachelor's degree or equivalent experience
- 10+ years of proven leadership experience with significant experience in management of a workers' compensation department, including experience with strategic planning and employee development
- Previous experience working with workers' compensation claims required
- Must be results-oriented and customer service focused, with a bias for action and constant improvement
- Strong analytical and communication skills with the proven ability of partnering with individuals at all levels
- Ability to clearly articulate vision and objectives
- Insurance industry awareness and involvement
We offer a competitive Total Rewards package, which includes medical, dental, vision, paid time off, and a 401(k) plan for full-time and part-time employees who are eligible for benefits.
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