Executive Director of Claims Operations

4 days ago


San Francisco, California, United States Republic Indemnity Company of America Full time
About the Role

We are seeking an experienced and skilled Executive Director of Claims Operations to join our team at Republic Indemnity Company of America. As a key member of our leadership team, you will be responsible for leading our claims organization and developing strategies to drive business performance.

Key Responsibilities
  • Overall management of the claims department, including 110 claims professionals
  • Serves as a key member of Republic Indemnity's executive leadership team
  • Responsible for performance, development, and coaching of staff
  • Provides input and actively participates in divisional meetings and training sessions
  • Partners with peers and parent company leadership to provide insights regarding claims trends and developments
  • Offers support and counsel in connection with new business opportunities and key account retention
  • Provides strategic direction and tactical leadership to the department
  • Drives culture of innovation and continuous improvement through processes, systems, and practices to improve efficiency, effectiveness, and service delivery
  • Monitors and analyzes data to ensure consistency in quality of reserving, strategies, and outcomes
  • Ensures that claims handling is conducted in compliance with applicable statutes, regulations, and other legal requirements, and that all applicable company procedures and policies are followed
  • Responsible for nurturing and enhancing a unique claims culture, maintaining high levels of employee engagement, and ensuring a strong customer service focus
  • Provides advice on the resolution of claims files with ultimate authority over settlements/reserves within prescribed limits, including oversight and strategy for large claims and overall litigation management
  • Works closely with senior leadership team to ensure budget and performance targets are effectively set and achieved
  • Engages with appropriate industry organizations to identify changes in the claims and legal environment and develop effective strategies to navigate
Requirements
  • Bachelor's degree or equivalent experience
  • 10+ years of proven leadership experience with significant experience in management of a workers' compensation department, including experience with strategic planning and employee development
  • Previous experience working with workers' compensation claims required
  • Must be results-oriented and customer service focused, with a bias for action and constant improvement
  • Strong analytical and communication skills with the proven ability of partnering with individuals at all levels
  • Ability to clearly articulate vision and objectives
  • Insurance industry awareness and involvement
What We Offer

We offer a competitive Total Rewards package, which includes medical, dental, vision, paid time off, and a 401(k) plan for full-time and part-time employees who are eligible for benefits.



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