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Executive Director of Operations
2 months ago
**Job Title:** Executive Director of Operations
**Company:** Alchemy Global Talent Solutions Ltd.
**Job Type:** Full-time
**Location:** Remote (San Francisco, CA)
We are seeking an experienced Executive Director of Operations to join our team at Alchemy Global Talent Solutions Ltd. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our moving and relocation business.
Key Responsibilities:- Operations Management: Oversee and coordinate the moving department activities, ensuring seamless execution of projects and excellent customer satisfaction.
- Goal Setting: Establish goals for the department, aligning with the company's overall strategy and objectives.
- Performance Tracking: Regularly track results and trends to inform business forecasting and decision-making.
- Team Management: Report on team and individual performance, providing constructive feedback and coaching to drive growth and improvement.
- Financial Management: Work with the CFO to coordinate closing schedules for all billing and accounts, ensuring accurate and timely financial reporting.
- Human Resources: Collaborate with the HR Manager to create and develop job descriptions, recruit, and interview candidates for various roles within the moving and relocation department.
- Employee Engagement: Organize and carry out an annual worker appreciation event and staff awards to recognize and reward outstanding performance.
- Warehouse Management: Control warehouse products entering, receiving, pulling, locations, and loading by supervising warehouse workers and commercial sales.
- Shift Management: Coordinate warehouse shifts, timings, and hours of operation with the warehouse manager.
- Software Selection: Participate in the team choosing new software for warehouse inventory management.
- Equipment Management: Work with the warehouse manager and staff to keep track of equipment, dollies, panel carts, hand trucks, and extension's loss prevention and equipment storage.
- Manpower Planning: Calculate the necessary manpower for major moving projects.
- Meetings and Communication: Organize monthly operations meetings locally and facilitate open communication among team members.
- Business Development: Bring in fresh concepts to improve business and workflow, driving growth and innovation.
- Experience: Previous experience as a General Manager within the moving and relocation industry focused on sales is required.
- Education: A bachelor's degree is desirable but not essential.
- Skills: Excellent written and verbal abilities, strong computer abilities (Outlook, Word, Excel, PowerPoint, etc.), and outstanding leadership and presenting skills are required.
- Training and Development: Must be able to train and develop both current and new staff members.
