Customer Service Coordinator, Candidate Services

4 days ago


Rockville, Maryland, United States Financial Industry Regulatory Authority , Inc. Full time
Job Summary

The Financial Industry Regulatory Authority, Inc. (FINRA) is seeking a highly skilled and experienced Customer Service Coordinator to join our Candidate Services team. As a key member of our team, you will be responsible for providing exceptional customer service to industry professionals and member firms, ensuring that their needs are met and exceeded.

Key Responsibilities
  • Customer Service: Provide timely and effective support to customers through various channels, including phone, email, and in-person interactions.
  • Issue Resolution: Investigate and resolve customer complaints and issues in a professional and courteous manner.
  • Communication: Develop and maintain strong relationships with customers, colleagues, and stakeholders through effective communication and interpersonal skills.
  • Process Improvement: Identify opportunities for process improvements and implement changes to enhance customer satisfaction and experience.
  • Training and Development: Participate in training and development programs to enhance skills and knowledge in customer service, communication, and problem-solving.
Requirements
  • Education: Bachelor's degree in Business Administration, Communications, or a related field.
  • Experience: Minimum 2 years of experience in customer service, sales, or a related field.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and proficiency in Microsoft Office.
What We Offer
  • Competitive Salary: FINRA offers a competitive salary and benefits package, including health, dental, and vision insurance, 401(k) matching, and paid time off.
  • Opportunities for Growth: FINRA is committed to the growth and development of our employees, offering opportunities for advancement and professional development.
  • Diverse and Inclusive Work Environment: FINRA is an equal opportunity employer, committed to creating a diverse and inclusive work environment that values and respects all employees.


  • Rockville, Maryland, United States US Fertility Full time

    Join a dedicated team that plays a crucial role in enhancing the lives of individuals and families. At US Fertility, a leading fertility center in the nation, we are on the lookout for compassionate and skilled professionals who are passionate about providing outstanding patient support. Our mission to help build families is both rewarding and fulfilling. If...


  • Rockville, Maryland, United States Join Our Team Full time

    Job OverviewThe Sales Operations and Customer Service Specialist is responsible for supporting the sales operations team through various essential tasks. This role involves managing sales orders within the CRM system, overseeing service contracts, coordinating international shipments, and providing assistance to customers and Sales Managers.Remote Work...


  • Rockville, Maryland, United States Invited Full time

    About the RoleThe Outside Services Assistant is a key member of our team at Invited, responsible for delivering exceptional customer service to our Members and Guests. This role requires a high level of professionalism, attention to detail, and a passion for providing a world-class experience.Key ResponsibilitiesAssist golfers with loading bags, cleaning...


  • Rockville, Maryland, United States Staffing Now Full time

    As a Customer Service Specialist, you will deliver exceptional support to all participants, local unions, providers, vendors, and fellow customer service representatives through various communication channels including phone, email, and in-person interactions. In every interaction, your goal will be to provide compassionate and effective assistance. KEY...


  • Rockville, Maryland, United States Staffing Now Full time

    As a Customer Service Specialist, you will deliver exceptional support to all participants, local unions, providers, vendors, and other customer service representatives through various communication channels including telephone, email, and in-person interactions. During each engagement, you are expected to provide compassionate and effective service. KEY...


  • Rockville, Maryland, United States Staffing Now Full time

    As a Customer Service Specialist, you will deliver exceptional support to all participants, local unions, providers, vendors, and fellow customer service representatives through various communication channels including phone, email, and in-person interactions. Each interaction will require you to provide compassionate and effective assistance. KEY...


  • Rockville, Maryland, United States US Fertility Full time

    About the RoleWe are seeking a highly skilled and compassionate Patient Services Representative to join our team at US Fertility. As a key member of our DMV Call Center team, you will play a vital role in delivering exceptional patient care and ensuring the smooth operation of our practice.Key ResponsibilitiesMaintain Patient Accounts: Obtain, record, and...


  • Rockville, Maryland, United States Sonic Automotive Full time

    Job Overview:The Service Operations Coordinator is responsible for ensuring the effective and profitable management of the service department. Key duties involve optimizing productivity, managing expenses, enhancing customer satisfaction, nurturing employee relations, establishing sales targets, and maintaining accurate service documentation.Establish and...


  • Rockville, Maryland, United States Lafayette Federal Credit Union Full time

    Position Type:Full-timeOverview:NOTICE: JOB APPLICANTS LIMITED TO DC, MD, OR VA RESIDENTS. We are exclusively considering candidates residing in the District of Columbia, Maryland, or Virginia for all available positions.About Lafayette Federal Credit Union: We are honored to be recognized as one of USA Today's Top Workplaces of 2024. We are in search of...


  • Rockville, Maryland, United States Lafayette Federal Credit Union Full time

    Job Type:Full-timeDescription:NOTICE: JOB APPLICANTS LIMITED TO DC, MD, OR VA RESIDENTS. We are exclusively considering applicants residing in the District of Columbia, Maryland, or Virginia for all open positions.About Lafayette Federal Credit Union:We are a proud recipient of USA Today's Top Workplaces of 2024 award and are expanding our team to support...


  • Rockville, Maryland, United States Lafayette Federal Credit Union Full time

    Job OverviewNOTICE: JOB APPLICANTS LIMITED TO DC, MD, OR VA RESIDENTS. Please note that we are exclusively considering applicants residing in the District of Columbia, Maryland, or Virginia for all open positions.About Lafayette Federal Credit Union: We are proud to be recognized as one of USA Today's Top Workplaces of 2024. Our organization is expanding,...


  • Rockville, Maryland, United States Whole Foods Market Full time

    Position Overview:As a vital member of our team, you will be responsible for crafting exceptional coffee beverages and delivering outstanding customer service. Your role is essential in maintaining the positive image of Whole Foods Market through your interactions with customers and fellow team members.Key Responsibilities:Prepare and serve a variety of...


  • Rockville, Maryland, United States Choice Hotels Full time

    Position OverviewChoice Hotels, a leading global lodging franchisor, is seeking a dedicated Franchise Opening Services Coordinator to join our dynamic Opening Services Department. This team plays a crucial role in collaborating with franchisees to successfully launch and rebrand their properties. Our efforts are integral to driving the company's net unit...


  • Rockville, Maryland, United States Cinq-saa Beauty & Fashion Home Llc Full time

    About Cinq-saa Beauty & Fashion Home LlcWe are a dynamic and growing company in the beauty and fashion industry, dedicated to providing exceptional customer experiences. Our team is passionate about delivering top-notch service and building long-lasting relationships with our clients.Job SummaryWe are seeking a highly skilled and customer-focused Customer...


  • Rockville, Maryland, United States DC Vapor Inc. Full time

    Job OverviewDC Vapor Inc. is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service and driving sales growth.Key ResponsibilitiesCustomer Service: Demonstrate outstanding customer service skills,...


  • Rockville, Maryland, United States Giant Food Full time

    About Giant FoodGiant Food is a leading grocery retailer in the Baltimore-Washington area, serving over 2 million customers weekly with annual sales exceeding $5 billion. Our mission is to provide exceptional customer service and quality products, making us the most trusted and loved local food retailer in our community.Job SummaryWe are seeking a highly...


  • Rockville, Maryland, United States Cinq-saa Beauty & Fashion Home Llc Full time

    About Cinq-saa Beauty & Fashion Home LlcCinq-saa Beauty & Fashion Home Llc is a dynamic and growing company that values exceptional customer service. We are seeking a highly skilled and motivated Customer Service Representative to join our team.Key ResponsibilitiesProvide top-notch customer service to clients via various communication channels.Identify...


  • Rockville, Maryland, United States Lexus of Rockville Full time

    About UsLexus of Rockville is dedicated to serving the community with excellence and integrity.Why Join Our Team?We offer comprehensive training programs, a supportive work environment, and numerous opportunities for career advancement. Our focus is on fostering personal and professional growth for all employees.Key ResponsibilitiesManage service requests...


  • Rockville, Maryland, United States Cathay Bank Full time

    About Cathay BankCathay Bank is a leading financial institution that values its employees as its most valuable asset. We strive to provide a caring culture that supports the growth and development of our team members, empowering them to achieve their professional goals.Job SummaryWe are seeking a highly motivated and enthusiastic individual to join our team...


  • Rockville, Maryland, United States American Signature Furniture Full time

    About the RoleWe are seeking a highly motivated and customer-focused Sales Associate to join our team at American Signature Furniture. As a Sales Associate, you will be the first point of contact for our customers, providing exceptional service and ensuring a seamless shopping experience.Key ResponsibilitiesCustomer Service: Provide outstanding customer...