Client Services Coordinator
2 weeks ago
Join a dedicated team that plays a crucial role in enhancing the lives of individuals and families. At US Fertility, a leading fertility center in the nation, we are on the lookout for compassionate and skilled professionals who are passionate about providing outstanding patient support. Our mission to help build families is both rewarding and fulfilling.
If you are a Client Services Coordinator seeking a new challenge in a dynamic and fast-paced environment, we invite you to explore this opportunity. This role involves working closely with healthcare providers and patients to ensure exceptional service in fertility care.
Position Overview:
We currently have an opening for a Part-Time Client Services Coordinator. The schedule includes every other weekend from 7 am to 4 pm.
Key Responsibilities:
As a Client Services Coordinator, your contributions will include:
- Managing patient accounts by collecting, documenting, and updating financial and insurance details.
- Enhancing patient satisfaction and optimizing provider efficiency by assessing needs and scheduling appointments effectively.
- Coordinating appointment bookings.
- Resolving patient inquiries and ensuring effective solutions are provided.
- Providing timely feedback regarding service issues or patient concerns.
- Consulting with patients about their insurance benefits, coverage, and financial options.
- Welcoming patients and visitors with a high standard of customer service.
- Availability to work occasional weekends and holidays.
The ideal candidate will possess:
- A minimum of 2 years of relevant experience.
- A High School diploma.
- In-depth knowledge of insurance, medical terminology, and billing processes.
- Experience in an OB/GYN setting is advantageous.
- Strong communication skills, attention to detail, and proficiency with technology.
- A commitment to delivering exceptional customer service.
What We Offer:
- Competitive compensation with bonus opportunities.
- Comprehensive training programs.
- The chance to make a meaningful impact in the communities we serve.
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