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Customer Service Ambassador

2 months ago

Rockville, Maryland, United States Invited Full time

About the Role

The Outside Services Assistant is a key member of our team at Invited, responsible for delivering exceptional customer service to our Members and Guests. This role requires a high level of professionalism, attention to detail, and a passion for providing a world-class experience.

Key Responsibilities

  • Assist golfers with loading bags, cleaning clubs, and preparing them for play, ensuring all their needs are met and questions answered.
  • Provide suggestions on proper golf course etiquette and ensure a seamless and efficient service to Members and Guests.
  • Be knowledgeable about events at the Club, course conditions, and any information that will be helpful to Members and Guests, allowing them to enjoy the Club amenities and activities.
  • Assist and coordinate services with other golf operations staff to ensure a high level of service is maintained.
  • Interact with Members and Guests professionally, helping them with changes and last-minute requests as needed.

Requirements

  • Customer service experience and basic golf knowledge and etiquette.
  • Ability to maintain confidentiality of proprietary Company information and sensitive employee matters.
  • Comfortable working in both indoor and outdoor environments with frequent exposure to extreme hot or cold temperatures and humidity.
  • High school diploma or equivalent.

About Invited

Invited is a company that values inclusiveness and a welcoming spirit. We are passionate about building relationships and enriching lives. Our team is dedicated to providing a world-class experience to our Members and Guests, and we are looking for like-minded individuals to join us.