Customer Service Representative

6 days ago

Rockville, Maryland, United States Cathay Bank Full time
About Cathay Bank

Cathay Bank is a leading financial institution that values its employees as its most valuable asset. We strive to provide a caring culture that supports the growth and development of our team members, empowering them to achieve their professional goals.

Job Summary

We are seeking a highly motivated and enthusiastic individual to join our team as a Relationship Banker I. As a key member of our banking operations team, you will be responsible for handling teller transactions, providing operational support, cross-selling bank products and services, and resolving customer service issues.

Key Responsibilities
  • Operations:
    • Process deposits and withdrawals with accuracy and efficiency.
    • Reconcile and balance teller cash drawers.
    • Process outgoing wires and maintain safe deposit box operations.
    • Assist customers with problem resolution and provide exceptional customer service.
    • Assist in ATM balancing and detect and report fraudulent or suspicious activities.
  • New Accounts:
    • Perform all aspects of new account opening procedures for all bank products and services.
    • Answer customer inquiries, make financial solutions and recommendations, and assist with problem resolution.
    • Maintain confidentiality of customer information and bank proprietary information.
  • Sales & Service:
    • Identify sales opportunities to cross-sell bank products and services.
    • Provide quality personalized customer service and maintain frequent customer contact.
    • Maintain open communication with bank business partners and make referrals as appropriate.
    • Proactively support branch new business promotions.
Requirements
  • College degree in business, accounting, or finance preferred or related work experience.
  • 6-12 months of cash handling, customer service in a retail environment, or sales experience preferred.
  • Desire to learn the banking industry, help others, and work in a professional environment.
  • PC literate and typing proficient with experience in data entry, 10-key, banking software, and Microsoft Word, Excel, PowerPoint, and Outlook.
  • Detail-oriented and organized with good note-taking and follow-up skills.
  • Good oral and written communication skills with ability to write clear messages, initiate conversations, and talk to customers about products and services.
  • Good listening and interpersonal skills with ability to listen without interrupting, seek clarification, respond professionally, and keep emotions under control in difficult situations.
  • Ability to work independently and as part of a team.
  • Ability to give and receive feedback to improve skills and job knowledge.
  • Good attendance and punctuality with ability to arrive consistently at scheduled start time.
  • Bilingual English/Chinese (Mandarin or Cantonese) preferred.
  • Able and willing to commute as required for business needs.

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