Customer Service Associate

2 months ago


Rockville, Maryland, United States American Signature Furniture Full time
About the Role

We are seeking a highly motivated and customer-focused Sales Associate to join our team at American Signature Furniture. As a Sales Associate, you will be the first point of contact for our customers, providing exceptional service and ensuring a seamless shopping experience.

Key Responsibilities
  • Customer Service: Provide outstanding customer service, responding to customer inquiries, and resolving any issues in a timely and professional manner.
  • Product Knowledge: Develop and maintain in-depth knowledge of our furniture products, including features, benefits, and pricing.
  • Sales and Merchandising: Assist customers in selecting the perfect furniture pieces, providing recommendations and solutions to meet their needs.
  • Store Maintenance: Maintain a clean and organized store environment, ensuring that merchandise is properly displayed and stored.
  • Team Collaboration: Work closely with other sales team members to achieve sales goals and provide exceptional customer service.
Requirements
  • Education: High school diploma or equivalent required.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to effectively present information to customers and team members.
  • Problem-Solving: Ability to think critically and resolve customer complaints in a professional and courteous manner.
  • Adaptability: Flexibility to work in a fast-paced environment, adapting to changing priorities and customer needs.
  • Teamwork: Strong teamwork and collaboration skills, with the ability to work effectively in a team environment.

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