Sales Operations and Customer Service Specialist

2 weeks ago


Rockville, Maryland, United States Join Our Team Full time
Job Overview

The Sales Operations and Customer Service Specialist is responsible for supporting the sales operations team through various essential tasks. This role involves managing sales orders within the CRM system, overseeing service contracts, coordinating international shipments, and providing assistance to customers and Sales Managers.

Remote Work Opportunity: This position is open to candidates located in Germany or the UK.

Key Responsibilities:

  • Process sales orders in the Company’s CRM system (Salesforce) and communicate confirmations and shipping details to clients, ensuring compliance with order documentation standards.
  • Complete supplier set-up forms for new clients and manage their onboarding in Salesforce.
  • Monitor and coordinate international shipments, ensuring all necessary customs documentation is accurate and complete.
  • Collaborate with shipping teams and customers to address and minimize customs clearance issues.
  • Maintain accurate records of product warranty start and end dates in Salesforce.
  • Update and manage critical data in Salesforce to support the sales team effectively.
  • Address customer inquiries related to purchase orders, documentation requests, account setup, and shipping/receiving through Salesforce cases.
  • Facilitate internal requests for consumables used for demonstrations and internal purposes.
  • Prioritize customer orders based on requests and coordinate essential information between departments to ensure timely delivery.
  • Adhere to all relevant health, safety, and environmental policies.

Qualifications:

  • Bachelor’s degree in business or a related field with 2-4 years of experience in customer service or a similar role.
  • Proficient in English, both spoken and written.
  • Experience with Microsoft Office is required.
  • Familiarity with NetSuite (or other ERP systems) and Salesforce (or other CRM platforms) is preferred.
  • Strong attention to detail and accuracy, coupled with excellent organizational, problem-solving, and time management skills.
  • Customer-focused with a commitment to serving both colleagues and external clients.
  • Excellent interpersonal and communication skills, both verbal and written.
  • A willingness to learn new skills and pursue professional growth.

Compensation:

Germany: EUR 33,000/year, commensurate with experience.

UK: GBP 24,000/year, commensurate with experience.

Bonus Eligibility: This position is eligible for a bonus.

Note: Candidates may be required to provide proof of full vaccination against COVID-19 upon employment commencement, with reasonable accommodations considered on a case-by-case basis.


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