Service Advisor
5 days ago
About the Role:
The Pohanka Family of Dealerships is seeking a highly skilled Service Advisor to join our team at Pohanka Hyundai Capitol Heights. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support throughout their vehicle maintenance experience.
Key Responsibilities:
- Greet customers promptly and professionally, obtaining necessary information to facilitate a smooth service experience.
- Clearly communicate vehicle symptoms and recommended maintenance to customers, providing personalized solutions to meet their needs.
- Prepare accurate and detailed estimates for labor and parts, ensuring transparency and trust with our customers.
- Monitor the progress of each vehicle, updating customers regularly and ensuring timely completion of services.
- Verify final invoices and ensure reconciliation with work performed, maintaining the highest level of accuracy and attention to detail.
- Explain completed work and charges to customers, providing exceptional customer service and support.
Requirements:
- Proven track record of achieving exceptional customer satisfaction and service excellence.
- Prior experience as a Service Advisor, Assistant Lane Manager, or Service Consultant is highly desirable.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- Positive and professional attitude, with a strong work ethic and commitment to delivering exceptional results.
- Above-average energy level and ability to work in a fast-paced environment.
- Personal and professional integrity, with a strong sense of accountability and responsibility.
About Us:
The Pohanka Family of Dealerships is a family-owned and operated business with a rich history and commitment to excellence. With over 100 years of experience, we have established ourselves as a trusted and respected leader in the automotive industry. Our team of dedicated professionals is passionate about delivering exceptional service and support to our customers, and we are seeking like-minded individuals to join our team.
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