Service Advisor

5 days ago


Capitol Heights, Maryland, United States Pohanka Hyundai Capitol Heights Full time

About the Role:

The Pohanka Family of Dealerships is seeking a highly skilled Service Advisor to join our team at Pohanka Hyundai Capitol Heights. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support throughout their vehicle maintenance experience.

Key Responsibilities:

  • Greet customers promptly and professionally, obtaining necessary information to facilitate a smooth service experience.
  • Clearly communicate vehicle symptoms and recommended maintenance to customers, providing personalized solutions to meet their needs.
  • Prepare accurate and detailed estimates for labor and parts, ensuring transparency and trust with our customers.
  • Monitor the progress of each vehicle, updating customers regularly and ensuring timely completion of services.
  • Verify final invoices and ensure reconciliation with work performed, maintaining the highest level of accuracy and attention to detail.
  • Explain completed work and charges to customers, providing exceptional customer service and support.

Requirements:

  • Proven track record of achieving exceptional customer satisfaction and service excellence.
  • Prior experience as a Service Advisor, Assistant Lane Manager, or Service Consultant is highly desirable.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Positive and professional attitude, with a strong work ethic and commitment to delivering exceptional results.
  • Above-average energy level and ability to work in a fast-paced environment.
  • Personal and professional integrity, with a strong sense of accountability and responsibility.

About Us:

The Pohanka Family of Dealerships is a family-owned and operated business with a rich history and commitment to excellence. With over 100 years of experience, we have established ourselves as a trusted and respected leader in the automotive industry. Our team of dedicated professionals is passionate about delivering exceptional service and support to our customers, and we are seeking like-minded individuals to join our team.



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