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Service Advisor Trainee
2 months ago
Position: Express Service Advisor/Trainee
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What We Are Seeking
Ourisman Automotive is in search of an enthusiastic Express Service Advisor to enhance our dynamic team.
Ourisman Toyota of Richmond boasts a bustling, family-focused Service Department.
We are looking for a driven individual eager to develop a career as a Service Advisor.
Are you dedicated to assisting others? Do you possess a unique perspective?
Do you aim to achieve excellence in your work rather than adhering to traditional methods?
Is providing exceptional service rooted in hospitality a core belief of yours?
If this resonates with you, consider becoming part of the Ourisman family.
About Ourisman Automotive
Founded in 1921 by Benjamin Ourisman, our company began as a Chevrolet dealership in Washington. During World War II, Ourisman Chevrolet emerged as the largest auto dealer in the United States. Today, Ourisman Automotive Group has expanded to over 17 locations, proudly operated by the fourth generation of the Ourisman family. Mr. Ourisman's legacy emphasizes that "Every customer must be completely satisfied, every time. We strive for their return and will do whatever it takes to achieve that goal."
What We Provide
- Competitive salary
- Opportunities for advancement
- Mentorship initiatives
- Comprehensive training
- Health benefits including Medical, Dental, and Vision
- Life and Disability insurance
- 401(k) retirement plan
- Paid Time Off
- Discounts on products and services
Key Responsibilities
- Ensure a seamless and enjoyable service experience for our clients
- Manage the flow of the Drive Lane for Toyota Express Maintenance
- Deliver exceptional concierge support for all customer inquiries, whether via phone, text, email, or in person
- Act as the intermediary between our clients and our lube technicians
- Take personal responsibility for the customer's experience, treating them as you would a family member
- Guarantee that every client receives fair and friendly service, always striving to assist them in finding the best solutions.
Qualifications
- Friendly demeanor
- Organizational skills
- Team-oriented mindset
- Strong communication abilities
- Effective time management
- Proficient with technology
- Professional appearance
- Clean driving record
- Willingness to undergo a pre-employment background check
