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Service Advisor Trainee
2 months ago
Position: Express Service Advisor/Trainee
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What We Are Seeking
Ourisman Automotive is on the lookout for an enthusiastic Express Service Advisor to enhance our dynamic team.
Ourisman Toyota of Richmond boasts a bustling, family-friendly Service Department.
We are in search of a driven individual eager to advance into a fulfilling career as a Service Advisor.
Are you dedicated to assisting others? Do you possess a unique perspective?
Do you aim to execute tasks in the most effective manner rather than adhering to traditional methods?
Do you hold hospitality as a fundamental principle in delivering exceptional service experiences?
If this resonates with you, consider becoming a part of the Ourisman family.
About Our Company
Founded in 1921 by Benjamin Ourisman, our automotive group has evolved significantly since its inception as a Chevrolet dealership in Washington. Throughout the years, Ourisman Automotive Group has expanded to over 17 locations, remaining family-owned and operated by the fourth generation. Our commitment to customer satisfaction is unwavering, with a guiding principle that every customer should leave completely satisfied.
What We Provide
- Competitive salary structure
- Opportunities for professional development
- Structured mentorship initiatives
- Comprehensive training programs
- Health benefits including Medical, Dental, and Vision
- Life and Disability insurance
- Retirement savings plan (401 K)
- Paid Time Off (PTO)
- Employee discounts on various products and services
Key Responsibilities
- Ensure a seamless and enjoyable service experience for our clients
- Manage the flow of the Drive Lane for Toyota Express Maintenance
- Deliver exceptional concierge support for all customer inquiries, whether via phone, text, email, or in person
- Act as the intermediary between our clients and the service technicians
- Take personal responsibility for the customer's experience, treating them as you would a family member
- Guarantee that every client receives fair and friendly service, striving to assist them in finding the best solutions in every situation.
Qualifications
- Friendly demeanor
- Organizational skills
- Team-oriented mindset
- Strong communication abilities
- Effective time management
- Proficient with technology
- Professional appearance
- Clean driving record
- Willingness to undergo a pre-employment background check
