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Vehicle Service Advisor
2 months ago
Position: Automotive Service Advisor
If you are passionate about delivering exceptional customer service and possess a strong understanding of automotive services, we invite you to explore this opportunity.
Key Responsibilities:
- Welcome service customers promptly with professionalism and courtesy.
- Assess vehicle needs by reviewing service history and customer requests.
- Promote relevant services, parts, and accessories through in-depth product knowledge.
- Provide accurate estimates for service costs and completion times, ensuring customer authorization.
- Monitor service progress and communicate any changes in estimates or timelines to customers.
- Administer warranty repairs according to manufacturer guidelines.
- Confirm appointments and follow up post-repair to ensure customer satisfaction.
- Inspect vehicles before delivery to verify that all services and repairs meet quality standards.
- Adhere to state and federal regulations regarding automotive repair and consumer protection.
Qualifications:
- Minimum of two years of experience as a service advisor.
- High school diploma or equivalent required.
- Valid driver's license with a clean driving record.
- Positive attitude and energetic personality.
- Exceptional customer service skills.
- Professional appearance and strong work ethic.
- Able to thrive in a process-oriented environment.
- Excellent verbal and written communication skills.
Benefits: We offer a competitive compensation package, paid time off, medical benefits, and an employee vehicle purchase program.
Join our team at Loyalty Automotive Group and experience a fulfilling career in the automotive industry, complete with comprehensive training and outstanding benefits.
Note: This description is intended to provide a general overview of the position and is not an exhaustive list of all duties and responsibilities. We are an Equal Opportunity Employer and maintain a drug-free workplace.
